Substitute Core Agent

Substitute Core Agent

The Four Seasons Hotel New York Downtown is looking for a Substitute Core Agent who share a passion for excellence and who infuse enthusiasm into everything they do. Our Substitute Core Agent have the opportunity to shape guest experience by providing exceptional knowledge and service in support of our world-renowned hotels. This position reports to the Core Manager. Work authorization for the location is required.

Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Substitute Core Agent, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.

In this position you will report to the Core Manager.

Work authorization for the location is required.

You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team's success. You set expectations and know to 'inspect what you expect'. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you're effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.

Substitute Core Agent is responsible for: selling the hotel and providing information to prospective guests, capturing sales from the incoming calls and coordinating details of reservations for all Hotel Rooms, Spa, Restaurant/Bar, Room Service.

Ensure our guests are well looked after from the start

Ensure that all communication channels operate flawlessly, including the hotel's phone and paging system

Provide general information about the hotel and assist callers as well as respond to emergencies by connecting to the appropriate individuals by phone or radio

Act as the friendly and courteous voice of Room Service and Housekeeping Team

Act as an authority on all available food menus, including daily specials, alternative cuisine and all beverage lists

Make recommendations to accommodate guests' preferences and dietary restrictions

Oversee the entire sequence of service ensuring guest accommodations, calls and food and beverage orders and housekeeping requests are correctly processed and carried out within the stated delivery time according to Four Seasons Standards.

We are looking for an individual who poses an affinity for guest service! You will be an experienced customer service professional with excellent phone skills, ability to multitask, problem solve and have a passion for service and hospitality. You will be a willing team player, comfortable with computer systems as well as communicating over the telephone.

We are looking for candidates who have excellent personal presentation and interpersonal skills. The ideal candidate will also have a pleasant voice and a positive attitude.

This position involves a heavy volume of guest contact and fluency in reading, writing, and spoken English is required. The ability to assume responsibility of the department in absence of a manager is essential. The ideal candidate will also have solid food and beverage knowledge. This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.

What to Expect: You Will

• Be part of a cohesive team with opportunities to build a successful career with global potential
• Have access to a robust benefit plan
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.******

We look forward to receiving your application.

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******

Hourly Rate of pay Range- $30-$39

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.