Production Support Coordinator - Manufacturing
Wescon Controls
The Production Support Coordinator role manages customer parts orders through the entire process, from order entry to delivery. The coordinator communicates directly with customers and coordinates with other internal departments (Production, Supply Chain, Shipping, etc.) to meet service expectations, working under minimal supervision. Essential Functions Of The Role Manages day-to-day order management for assigned customers. Enter and maintain customer orders via ERP/EDI/email with attention to delivery timelines. Communicates with production, supply chain, and shipping departments to provide proactive updates on order delays or changes. Responds to customer inquiries related to pricing, availability, and order status. Monitors and follows up on backorders and expedite requests. Processes returns (RMAs), shipping discrepancies, and documentation requests. Completes customer-facing forms such as compliance, vendor questionnaires, and shipping certificates. Assists with new Customer Service Representative onboarding process and answers new hire questions. Assists Customer Service Representative III when needed. Reliably work scheduled days and hours. #J-18808-Ljbffr Wescon Controls
Vacancy posted 1 day ago
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