Program Manager

Program Manager

The Program Manager serves as the senior contractor representative responsible for the successful performance of a large, complex, multi-site armed and unarmed security program supporting the Pentagon Force Protection Agency.

The Program Manager has overall responsibility for contract execution, workforce readiness, staffing, operational performance, customer engagement, regulatory compliance, quality, training, security-clearance administration, equipment accountability, financial performance, and subcontractor coordination.

The selected individual must be capable of directing continuous security operations across multiple PFPA facilities throughout Washington, D.C., Northern Virginia, and Maryland. The Program Manager will serve as the principal interface with the Contracting Officer, Contracting Officer's Representative, PFPA leadership, corporate management, subcontractors, and other Government stakeholders.

Essential Duties and Responsibilities:

• Direct all contract operations and ensure continuous, compliant performance of armed and unarmed security services.
• Maintain executive oversight of approximately 24/7/365 security operations at multiple National Capital Region facilities.
• Ensure every security post is staffed with qualified, trained, licensed, medically cleared, physically capable, and appropriately cleared personnel.
• Exercise authority over program management, staffing, scheduling, recruiting, training, logistics, quality control, security administration, and emergency response.
• Serve as the primary contractor point of contact for the Contracting Officer and COR.
• Remain available, or ensure an authorized alternate is available, for urgent Government consultation outside normal duty hours.
• Lead the 30-day contract phase-in and transition from the incumbent contractor without interruption of security services.
• Oversee incumbent workforce engagement, right-of-first-refusal activities, Collective Bargaining Agreement coordination, onboarding, credentialing, and personnel retention.
• Develop, implement, and maintain the Project Management Plan, Management Plan, Staffing Plan, emergency recall plan, and other required contract plans.
• Ensure the contractor maintains adequate relief personnel, reserve staffing, and surge forces without degrading permanent-post coverage.
• Direct the recruiting, onboarding, qualification, and retention of Contract Security Officers, supervisors, screeners, training personnel, logisticians, and administrative personnel.
• Monitor labor utilization, staffing levels, overtime, leave coverage, employee turnover, vacancies, and workforce readiness.
• Ensure compliance with federal, state, and local armed-security licensing requirements in Virginia, Maryland, and the District of Columbia.
• Coordinate with the Facility Security Officer to ensure compliance with the DD Form 254, NISPOM, DISS, CAC, Interim Secret, Secret, and TS/SCI requirements.
• Ensure no employee begins productive performance without the required clearance, suitability, licensing, training, medical, physical, and weapons qualifications.
• Oversee firearms, ammunition, radios, vehicles, uniforms, body armor, accountable property, and other contractor-furnished equipment.
• Ensure implementation of the Quality Control Plan and timely correction of identified deficiencies.
• Conduct recurring reviews of contract performance, staffing risk, customer concerns, employee conduct, safety, and operational readiness.
• Lead monthly progress meetings with the Government and ensure agendas, minutes, action items, and required reports are delivered on time.
• Ensure all contract deliverables are complete, accurate, timely, and compliant.
• Coordinate and control subcontractor performance and ensure seamless integration across the entire contract team.
• Maintain strict separation between Government and contractor supervisory responsibilities under this non-personal services contract.
• Immediately elevate performance, security, safety, personnel, licensing, staffing, labor-relations, or financial risks that may affect mission performance.
• Promote employee retention, professional conduct, accountability, customer satisfaction, and continuous improvement.

Mandatory Qualifications:

• Final, adjudicated Top Secret/Sensitive Compartmented Information eligibility.
• Ability to obtain and maintain a Government Common Access Card.
• Master's degree in security management, criminal justice, business administration, public administration, management, emergency management, or a closely related field.
• Current Project Management Professional certification.
• Current ASIS Physical Security Professional or Certified Protection Professional certification.
• At least 10 years of experience in military physical security, law enforcement, armed-security operations, force protection, or a closely related field.
• At least five years of experience managing large, complex security contracts.
• At least three years managing a contract in direct support of the Department of Defense or a military customer.
• Demonstrated experience managing multi-site, high-consequence, continuously staffed security operations.
• Demonstrated knowledge of armed-security licensing, training, firearms qualification, use-of-force programs, quality control, clearance administration, emergency response, and workforce management.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office and electronic contract-management, scheduling, reporting, and personnel-tracking systems.

Highly Desired Experience:

• Experience supporting PFPA, the Pentagon, a military headquarters, or another high-security federal facility.
• Experience transitioning a large incumbent federal workforce.
• Experience managing unionized employees and Collective Bargaining Agreements.
• Experience managing more than 200 armed-security personnel.
• Experience administering FFP and labor-hour contract line items.
• Experience with federal guard-force contracts involving Secret or TS/SCI requirements.
• Experience managing subcontractors and similarly situated entities on a federal set-aside contract.

Conditions of Employment:

• Must be a United States citizen.
• Must successfully satisfy all Government suitability, background, access, and security requirements.
• Must be able to work on-site in the National Capital Region.
• Must be available for emergencies and urgent Government consultation outside normal working hours.
• Must consent to use of the candidate's resume and execute a proposal commitment letter.
• Employment is contingent upon contract award, Government approval, and verification of all qualifications.
• The successful candidate is expected to remain in the position for at least 180 days following Government approval.

Kanaka Family of Companies is an Equal Opportunity Employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, marital status, sex (including pregnancy), gender identity or expression, age, disability, veteran status, sexual orientation, genetic information (family medical history), or any other status protected by federal, state or local laws. EEO/AA employer/Vet/Disabled.