Field Service Engineer II

A bit about us:

We develop innovative bioreactor solutions for customers at the forefront of cell therapy, biotech, and life sciences. From our headquarters in Camarillo, we partner with companies around the world to help bring next generation therapies closer to reality, and our Commercial team is growing.

Why join us?

• Work hands on with cutting edge bioreactor technology that supports life changing cell therapies
• Domestic and international travel (about 25%) to work directly with customers around the globe
• Your field insights directly shape product and process improvements
• Join a mission driven team with real growth, including training and mentoring new Service Engineers

Job Details

• Perform on site installations, IQ/OQ, preventative maintenance, and troubleshooting on our bioreactor systems
• Serve as the go to technical liaison for customers, resolving hardware and software issues by phone, email, and on site visits
• Lead configuration of all new bioreactor units
• Support complaint investigations and root cause analysis alongside Quality, Engineering, and Manufacturing
• Develop and maintain field service documentation, including procedures, service reports, and work instructions

Requirements

• Bachelor's in Mechanical Engineering, Electrical Engineering, or related field with 5+ years at an electromechanical equipment manufacturer (or 7+ years of directly related hands on experience in lieu of a degree)
• Hands on experience with bioprocess equipment and a solid understanding of bioreactor functions and components
• Customer facing field service or technical support experience with electromechanical equipment preferred
• Strong communication and customer service skills, with the ability to work independently and on a cross functional team
• Willing to travel domestically and internationally about 25% of the time

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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