Operations Support Specialist

Operations Support Specialist

The Operations Support Specialist (OSS) is responsible for managing the integration of insurance products and services into the company's existing systems. The OSS role reports to the Operation Support Specialist Manager and includes a diverse range of activities. It provides a unique opportunity to learn the ePremium business from the ground up, gain a foundational understanding of the individual functions and the ability to progress into a more senior role within business based on abilities and career preferences.

The role forms part of a small team which supports several key business functions including Account Management, Customer Services, Finance and Marketing. The successful candidate will have the ability to expand the role and exercise a degree of autonomy as experience in the role increases.

What You'll Do

• Responsibility for the end-to-end operation of the mailroom
• Manage the integration of insurance products and services into the company's existing systems.
• Sorting and distribution of inbound mail and packages
• Managing the inventory of shipping supplies, office supplies and marketing materials
• Work with cross-functional teams to ensure successful integration of insurance products and services.
• Monitoring team email box and responding in a timely and professional manner.
• Acting as the point of contact for a variety of operational support activities
• Performing data entry tasks associated with the role.
• Acting at the direction of and assisting the Operation Support Specialist Manager to support operational teams for ad hoc tasks as required.
• Supporting department managers in the delivery of ad hoc tasks and activities.

Qualifications

• Strong communication skills
• Works well in a team environment
• Ability to meet the requirements of scheduled activities while balancing competing priorities
• Desire to progress and learn new skills
• A results orientated attitude and ability to improvise when required
• Commitment to meeting the needs of fellow employees and external customers
• Ability to learn proprietary software
• Proficiency in Microsoft Windows and Microsoft Office Suite
• U.S. work authorization
• Ability to lift/push/pull/carry up to 50lbs.

Education Requirements

• High School Diploma preferred

Type

• Hourly, Non-exempt, Full-Time

Location

• Mason, Ohio
• We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday.

Benefits Include

• Competitive Pay
• Health Insurance: Medical, Dental, Vision and Prescription Plans
• Health Savings Accounts
• Flexible Spending Account
• Dependent Flexible Spending Account
• Critical Illness
• Accident
• Retirement Savings Plan (401K) with discretionary company match
• Short and Long Term Disability
• Company Paid $25,000.00 life insurance
• Supplemental Life and AD&D Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Paid Volunteer Time
• Inhabit Employee Discount Programs

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.