Hotel Maintenance Lead: Guest-First, Proactive Repairs

Maintenance Supervisor job at Hampton Inn & Suites. Carrboro, NC. Job title: Maintenance Tech Reports to : Chief Engineer/Maintenance Manager Job purpose To maintain hotel property and equipment and to ensure that all guest rooms are in proper condition in accordance with company and brand standards. Responsibilities

• Greet all guests in a welcoming and professional manner.
• Respond to all maintenance calls/requests in a timely and professional manner.
• Respond to guest requests in a friendly, timely and professional manner.
• Check Hotel Service Pro for any scheduled or preventative maintenance.
• Coordinate with the front office whenever it is necessary to place a room out of order.
• Check all public areas to include restrooms, elevators and meeting rooms for burned out light bulbs. This should be done at the beginning and end of each shift.
• Check all public areas and guest room corridors for any areas which required touch up or complete repaint.
• Thorough knowledge of the proper use of all maintenance equipment.
• Use proper safety equipment, per safety code/regulations, when utilizing maintenance equipment.
• Ensure timely and accurate completion of all assigned projects.
• Keep all storage areas and maintenance office neat, clean and orderly at all times.
• Ensure that maintenance cart if neat, clean and orderly at all times.
• Verify that all entry doors are functioning properly.
• Verify that all elevators are functioning properly.
• Check parking lot lighting for any light outages, report outages to Chief Engineer immediately.
• Check parking lot, exterior of building and pool area for any maintenance issues that need to be addressed.
• Conduct preventative maintenance as directed by the Chief Engineer.
• Thoroughly follow preventative maintenance checklist when assigned preventative maintenance tasks.
• Report any safety hazards to the Chief Engineer immediately.
• Check pool chemicals on a daily basis or as instructed by management.
• Complete any special projects as directed by management.

Guest Relations

• Is proactive and demonstrates a sense of urgency when dealing with guest concerns.
• Is readily available and approachable to all guests.
• Interact with guests on a frequent basis to obtain feedback about their experience.
• Anticipate the needs of large groups or high profile guests in order to deliver flawless service.

Team Interaction

• Encourage and build mutual respect and cooperation among team members.
• Communicate effectively with all property team members.
• Respond in a timely manner to all members of the Management Team.
• Be professional and courteous towards team members at all times.

Company/Brand Policies & Procedures

• Ensure that all brand standards are adhered to and that the brand culture is promoted within the department.
• Adhere to safety policies and procedures to ensure a safe working environment for all team members.

Qualifications

• High school diploma or equivalent.
• At least 1 year maintenance experience in similar size property.
• Basic painting skills.
• Basic knowledge of plumbing, HVAC, electrical and kitchen equipment.
• Ability to stand and walk for long periods of time.
• Ability to push, pull, lift up to 70 pounds.
• Ability to clearly communicate in basic English.
• Able to professionally handle guest complaints.
• Able to work effectively and efficiently with all departments.
• Willing to work flexible hours to include weekends, holidays and late nights.
• Maintain a professional appearance at all times.
• Able to multitask and work in a fast paced environment.
• MUST have a passion for providing “excellent” customer service experience.

*And any other job function deemed appropriate by management* Embark on an exciting hotel career with Atma Hotel Group. Associates at Atma are provided a motivating work environment with generous wages and a wide range of employee benefits. From hotel management jobs to guest-facing jobs interacting with our customers, Atma offers a variety of opportunities for job growth and exciting careers in the hospitality industry. Although the pandemic challenged Atma Hotels over the last year, putting people first remains our top priority. We invite you to learn more about the measures we’ve taken to prioritize the safety and wellbeing of our associates and customers. We are always looking for qualified individuals to join our teams. If you are interested in working for Atma, please contact us and be sure to include the type(s) of positions that would fit your qualifications. #J-18808-Ljbffr Hampton Inn & Suites