Senior Medical Assistant - Braintree, MA

Overview Opportunities with Logistics Health Incorporated (LHI), part of the Optum family of business. We are dedicated to simplifying the logistics of complex workforce health programs with cost-effective solutions and a seamless distribution process. With offices in La Crosse, WI, a satellite office in Chicago and remote employees throughout the country, we have a variety of rewarding career opportunities. Elevate your career as you help us create a healthier tomorrow for everyone and discover the meaning behind Caring. Connecting. Growing together. Location: 340 Wood Rd, Suite 305, Braintree, MA 02184 Schedule: Monday - Friday, standard business hours Position Optum Serve Medical Assistant for the Dedicated network provides clinically competent delivery of quality medical care services required during Optum Serve operations within their scope of practice. The MA working at any Optum Serve site is responsible for safe patient care and ensuring adherence to all Optum Serve Policies and Procedures. All Optum Serve on-site staff and contractors must be fully vaccinated per CDC guidelines. Contracts Serviced: Multiple Responsibilities This role is patient-facing and can require working in a clinical setting. It is customer-facing with high expectations for operational excellence. Hours may vary based on location, patient volume, and business needs. This list of essential functions is not exhaustive and may be supplemented and changed as necessary. Critical Thinking and Problem-Solving: Exhibit excellent critical thinking, problem-solving, verbal and written communication skills, in addition to attention to detail Customer Service, Compassion, and Teamwork: Build rapport with team members, internal and external customers, and management by demonstrating a strong customer service orientation and genuine compassion. Provide empathetic and patient-centered care, ensuring that interactions are respectful, supportive, and focused on the well-being of patients and colleagues. Foster a collaborative team environment by actively participating in team activities, supporting colleagues, and contributing to a positive and cohesive work atmosphere Professionalism: Always act professionally with minimal supervision as a representative of Optum Serve Organizational Skills: Possess strong organizational skills and the ability to prioritize and solve moderately complex problems while working independently and collaboratively. Organize workload, set priorities, complete assignments in a timely manner, and utilize resources appropriately while complying with organizational standards Compliance: Maintain compliance with Optum Serve and Federal, State, and Local regulatory, contractual, and organizational guidelines including HIPAA as outlined in training and policies/procedures, quality assurance, and improvement processes. Abide by all Optum Serve and Contractual policies and procedures to comply with infection control, quality assurance, and protocols Punctuality: Be punctual for work attendance and abide by the work schedule. Be present and remain on site during scheduled hours Language Skills: If fluent in other languages, assist patients and providers with translation as necessary and to the limit allowed by qualifications/certification Reporting: Work with providers and operational teams to ensure reports are submitted timely and accurately. Assist in the preparation and delivery of reports for all lines of business N95 Fit Testing: Provide proof of or be N95 Fit Tested depending on the scope of operations Collaboration and Compliance: Partner with Clinical Quality Leadership and other healthcare professionals to ensure compliance with all clinical policies and training programs, maintain and enhance quality assurance processes, adhere to best practices and clinical guidelines, participate in performance improvement initiatives, engage in continuous professional development Patient Care and Support: Provide support to providers and other clinical/nonclinical staff members. Direct individual patient care activities and coordinate with other staff members as required and within the appropriate scope of practice. Direct patient care activities and coordination including interviewing patients, measuring vital signs and recording information on patient charts, drawing and collecting blood samples, preparing specimens for laboratory analysis, completing lab requisitions, and conducting a variety of diagnostic tests Administrative Duties: Responsible for routine and basic front and back-office duties, including answering phones, scheduling, confirming appointments, preparing schedules, data entry, prefill, document retrieval, filing, and assisting in the examination process Technology: Skilled in utilizing EMR and MS Office Suite Inventory Management: Manage supply inventory and escalate gaps promptly. Include daily logs, monthly and yearly compliance logs Personal Hygiene and Appearance: Maintain professional appearance in accordance with policy and leadership directions; ensure attire reflects high standard of professionalism Service Animals: Provide care for individuals with service animals, ensuring compliance with legal requirements and accommodating the service animals Patient Identification and HIPAA Compliance: Apply proper patient identification practices and ensure HIPAA compliance Housekeeping: Maintain exam rooms and clinic areas, including disinfecting surfaces and keeping the facility tidy Patient Education: Provide and ensure patient education is current and accurate, within scope of practice Emergency Response: Support clinicians in medical responses and activate EMS when needed Other Duties: Assist with other site duties, including administrative work as assigned; this list is not exhaustive and may be changed Supervisory Functions Site Flow Management: Supervise site flow and ensure compliance with state wage, hour, and labor laws Rest Breaks and Meal Periods: Ensure on-duty rest breaks and at least a 30-minute off-the-clock meal period per state laws Time Reporting: Ensure all individuals report time worked and remain present during operation hours Training and Competency: Ensure staff complete required training and competency examinations Data Reporting: Work with Optum Serve representatives to ensure proper data reporting and attend meetings as directed Additional Functions: This list is not exhaustive and may be updated as needed Demands Mental Demands: Reading, writing, attention to detail, confidentiality, problem-solving, decision-making, math, communication, and multitasking Physical Demands: Bending, crouching, lifting up to 50 lbs, standing for long periods, and other physical activities as described You'll be rewarded and recognized for your performance in an environment that will challenge you and provide development opportunities. Required Qualifications Associate degree in medical assisting or graduation from an accredited Medical Assistant program or CMA If required by state: CMA certification in good standing Phlebotomy Certification from an accredited program when required by state requirements or phlebotomy experience Active/Current Basic Life Support (BLS) Certification Must pass National Agency Check with Inquiries (NACI) background check 4+ years of relevant clinical experience (e.g., Primary Care, Family Care, Internal Medicine, Occupational Health, or Urgent Care) Willingness to complete CAOCH and Drug Testing Collection Certifications Preferred Qualifications Current certification in Audio and Drug Testing Collection Experience with Veterans, Service Members and Federal Employees Experience performing EKG, PFTs, ABIs, venipuncture, lab processing, etc. Pay is based on factors including location, education, experience, and certifications. In addition to salary, benefits include a comprehensive package, incentive and recognition programs, equity stock purchase and 401k contribution (eligibility applies). The hourly pay ranges from $17.98 to $32.12 for full-time employment. We comply with all minimum wage laws. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are an Equal Employment Opportunity employer and consider applicants without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status. #J-18808-Ljbffr