E-Comm Shipper (N. Oliver - #16)

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ORGANIZATION: For more than 60 years, Goodwill Industries of Kansas has been a trusted resource and advocate for people with disabilities and barriers to employment. At Goodwill Industries of Kansas, our mission is to transform lives and communities through the power of education, training and employment. Our vision is to be the leading resource for individuals seeking their fullest potential. We are looking for a E-Comm Shipper to play a key role in furthering our vision and mission in our E-Commerce department.

VALUES:

• Sustainability : We commit to practices that support environmental, social and economic strength.
• Ethics: We uphold high standards of honesty, integrity and fairness in all business dealings.
• Respect: We treat ever individual with dignity, care and sincerity to build an equitable environment.
• Voice : We listen to each other, value feedback and advocate for our communities.
• Inspiration: We motivate, encourage and energize individuals to be their best through leadership and vision.
• Community Engagement: We recognize the strength of collaboration and engage deeply with our stakeholders to transform lives together.
• Excellence : We embrace innovation and strive for outstanding quality to deliver a positive impact to those we serve.

MISSION STATEMENT: To transform lives and communities through the power of education, training and employment.

PURPOSE OF POSITION: To ship items for an Inter-Net store engaged in selling material that has been processed by Goodwill employees. To fulfill mission statement.


SUPERVISION RECEIVED: Works under the general supervision of the E- Commerce Store Manager, District Manager and Vice- President of Operation/Sales.


SUPERVISION EXERCISED: None.

QUALIFICATIONS/EDUCATION: High school education or the GED or previous experience in a processing/shipping environment required.


SPECIAL SKILLS AND KNOWLEDGE: Must have a pleasing personality, be well-groomed and create a favorable impression on those he or she meets. Must have full knowledge of bookkeeping, inter-net and accounting to maintain sales records and reports incidental to store operations. Must be a person with excellent character references and a well-developed sense of responsibility.


ORGANIZATIONAL RESPONSIBILITIES: Work with individuals who have disabilities and or barriers to employment and participate in the achievement of their goals. Demonstrate a positive, role model. Display commitment and involvement towards Goodwill's mission.

JOB PROFICIENCIES : Action Oriented, Customer Focus, Negotiating Judgement and Problem, Ethics and Trust, Oral Communications, Inter-Personal Communications, Cooperation, Creditability, Customer Service Orientation, Integrity, Initiative, Job Knowledge, Quality, Teamwork, Accuracy, Computer Skills, Product Knowledge, Dependability, Adaptability, Safety and Security.

JOB COMPETENCIES: Oversees daily operational issues associated with shipping and packing. Communicates with various shipping vendors. Solicits donations from stores. Maintain store records and monitors shipping orders. Package items in the most efficient way for the customer and the E-Comm department.

ESSENTIAL FUNCTIONS:

• Personal conduct must reflect the high standards of integrity expected of all Goodwill staff personnel. Is expected to exercise good judgement in handling the wide variety of day-to-day operational problems, which arise continuously in store operation.
• Must be thoroughly familiar and continually stress the Goodwill sales philosophy.
• Maintains store premises and grounds in a clean, neat condition. Reports need for repairs and recommends replacements as necessary. Assures that the appearance of the store and premises is creditable at all times.
• Attends to and satisfies customer's needs. Handles customer complaints in a fair and impartial manner, coordinating as necessary.
• Receives and checks incoming stock. Checks condition and placement of stock in a clean, neat, and orderly condition.
• Rotates stock in accordance with store procedure.
• Monitor shipping flow and shipping numbers.
• Maintain records of store operations as required. Reviews and analyzes sales to determine effectiveness of methods used and adequacy of prices. Makes recommendations to Vice President of Operations/Sales.
• Monitor site for required daily data.
• Package items in the most efficient way for the customer and the E-Comm department.
• Track all expenses associated with shipping and handling.

DUTIES AND RESPONSIBILITIES:

• Oversee all daily operational issues associated with shopgoodwill.com
• Performs administrative and clerical details of store operation, such as; preparing stock requests, ordering forms, bags and other supplies, receiving, and disposing of mail, handling cash as directed by current procedures, etc.
• Safeguards the premises and material under his or her care at all times. Seeks to reduce the possibility of pilferage or burglary.
• Constantly watches for fire hazards and unsafe conditions.
• Visit or communicate with retail stores weekly.
• Communicates with various shipping vendors.
• Solicit donations based on market trends. (from stores)
• Represents Goodwill in the area served, striving to enhance the Goodwill image through individual and group participation.
• Responsible for safety and well-being of all employees and clients.
• Adhere to all safety policies and reports violations.
• Adhere to all ethical standards and confidentiality of records.
• Support mission statement and activities of other departments.
• Support the accessibility of our services and facilities free of architectural, attitudinal, environmental, financial, communication, transportation, employment, and other barriers to person with disabilities and other barriers to employment.
• Performs on the duties as instructed.

RELATIONS WITH STORE/PLANT PERSONNEL: Follows program plan in work assignments. Represents management to them. Is fair and impartial in his/her relations with them.

RELATIONS WITH E-COMMERCE COSTUMERS: Uniformly courteous to them. Listens to any complaints and attempts to adjust within policy to the satisfaction of the customer when merchandise is not satisfactory. Uses good judgement and does not hesitate to take responsibility. Stresses courtesy and enthusiasm.

RELATIONS WITH VICE PRESIDENT OF OPERATIONS AND AREA MANAGER: Keeps him/her informed of significant events. Recommends changes in policies and procedures based on store operations. Is particularly sensitive to management requests and adheres to deadlines and due dates.

STANDARDS FOR MEASURING PERFORMANCE/QUALITY STANDARDS:

• Attendance and punctuality.
• The cleanliness, neatness, and orderliness of his/her store premises.
• Quality and quantity of work performed.
• Attitude and overall effectiveness of working relations with all stakeholders.
• The effectiveness of his/her relations with the E-Commerce Customers and the manner in which he/she handles complaints by customers.
• The effectiveness of his/her merchandising methods.
• The manner in which he/she meets or exceeds sales goals and the extent to which he/she adheres to his/her budget program.
• The manner in which he/she manages the receipt, transfer, and shipment of material-to include coordination and cooperation.
• The manner in which he/she reflects the high standards of morals and integrity expected of all Goodwill staff personnel.
• His/her effectiveness in meeting deadlines and his/her response to special requirements and the expressed desire of management.
• The extent to which the store meets or exceeds accreditation standards as approved or endorsed by Goodwill Industries of America.
• Must meet store evaluation standards every day as set forth by Goodwill Industries.
• Themanner in which duties and responsibilities, essential functions and job competencies are performed.
• Supports and values diversity.

PHYSICAL STRENGTH:

• Lift -- push/pull while standing - up to 50 pounds on a daily basis. Sometimes over 100 pounds.
• Carry -- push/pull while moving - up to 50 pounds on a daily basis. Sometimes up to 100 pounds.

BENEFITS:

• Medical and Prescription Plan - available first of month following employment
• Paytient Medical Assistance Plan - available first of month following employment
• Dental Plan with Ortho Option - available first of month following employment
• Vision Care Plan - available first of month following employment
• Flexible Spending Accounts - available first of month following employment
• Group Life and AD&D - available first of month following employment
• 401(k) Plan - available first of month following 90-days employment
• Paid Time Off (PTO) and Sick Leave - accrual begins first day of employment
• Paid Volunteer Time Off - 8 hours per year
• Paid Holidays
• Accident and Critical Illness
• Employee Assistance Program
• Employee Referral Bonus
• Tuition Reimbursement Program
• 20% Discount at Goodwill Industries of Kansas Stores

JOB LOCATION:

3636 N. Oliver, Wichita, KS 67220