Patient Coordinator at Meyer and Dana Orthodontics

Job Description

Job Description

Description:

Do you love helping people, staying organized, and creating a welcoming experience? If so, we'd love to meet you!

At Meyer & Dana Orthodontics, our front desk team is the heart of the patient experience. From the moment families walk through our doors, you'll help create an environment where every patient feels welcomed, valued, and cared for.

What You'll Do:

• Welcome patients with a friendly smile
• Answer phones and schedule appointments with a friendly smile
• Help create an exceptional experience for every family
• Work alongside an energetic, supportive team that truly enjoys what they do
• Schedule all patient appointments, ensuring accuracy in time allocation, provider availability, and operatory needs.
• Confirm appointments are appropriately spaced and aligned with provider and operatory availability.
• Coordinate pre-appointment and follow-up visits as directed by the clinical team.
• Contact patients to confirm appointments and provide preparation and follow-up instructions.
• Clearly communicate preparation instructions, financial expectations, and appointment timelines.
• Address patient questions and concerns in a professional and compassionate manner.
• Ensure all required documentation, including consent forms, medical histories, referrals, and imaging, is collected, reviewed, and uploaded into patient records.
• Assist with verifying referrals and obtaining insurance authorizations prior to scheduled appointments, as needed.
• Maintain the appointment calendar and alert the Office Manager or clinical team of any conflicts or changes.
• Monitor and reorder supplies as needed to support daily operations.
• Assist patients at check-in and check-out when necessary.
• Support administrative projects and provide coverage during absences or high-volume periods.
• Participate in regular staff meetings and training sessions.
• Perform other duties and responsibilities assigned by management.

We're Looking For Someone Who Is:

• Friendly
• Outgoing
• Organized and detail-oriented
• A strong communicator
• Positive, dependable, and eager to learn
• Passionate about helping others

No orthodontic experience? That's okay! We believe in hiring great people and are happy to train the right candidate. We're looking for someone with a positive attitude and a genuine passion for serving others. Travel between our office locations may occasionally be needed. The Patient Coordinator plays a vital role in ensuring smooth scheduling, preparation, and follow-up for patient appointments. This position supports patients throughout their care experience, coordinates communication between providers and patients, and ensures all clinical and administrative needs are met.

Qualifications & Experience:

• High school diploma or equivalent required
• Strong organizational and multitasking skills.
• Excellent communication and patient service skills.
• Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined.