Lincoln Service Advisor

Automotive Lincoln Service Advisor

Company: Apple Valley Lincoln (Top Minnesota Workplace)

Compensation: $42,000.00 - $100,000.00 a year

Join one of Minnesota's Top Black Label Lincoln dealerships and work alongside the best in the industry. Take your career to the next level in our brand-new, state-of-the-art facilitywhere your skills, growth, and comfort truly matter.

Are you looking for a company that supports you and your family, encourages you to make a difference, and helps you champion your lifelong journey? If so, Apple Autos invites you to build your career with our Lincoln brand, where refined service, meaningful relationships, and professional pride come together.

Apple Autos is a 6-brand, 7-location automotive company founded on the belief that people come before profit. Our vision is to be Famous for Extraordinary Customer Experiencespowered by people who are empowered to create trust, growth, and loyalty for a lifetime.

We are seeking a Lincoln Service Advisor to join our team at our newly built Lincoln facility, designed to deliver a truly premium ownership experience. As a Lincoln Service Advisor, you will serve as a trusted consultant and primary point of contact for our guests, providing personalized service aligned with Lincoln's luxury and Black Label expectations.

What You'll Do

• Provide a warm, personalized welcome that reflects the Lincoln luxury experience
• Conduct thoughtful consultations to understand customer needs, concerns, and expectations
• Recommend maintenance and repair solutions consistent with Lincoln standards and customer priorities
• Clearly explain services, pricing, and timelines with transparency and professionalism
• Prepare precise service estimates and documentation
• Actively communicate vehicle status updates and proactively manage expectations
• Partner with technicians, parts, and leadership to ensure a seamless and efficient service process
• Resolve questions and concerns with empathy, urgency, and confidence
• Maintain accurate customer, vehicle, and repair records in the dealership DMS
• Stay current on Lincoln product technology, service procedures, and evolving automotive trends

What You'll Bring

• Previous Service Advisor experience (luxury brand experience preferred)
• Strong interpersonal and communication skills with a consultative approach
• A customer-first mindset with a passion for delivering exceptional experiences
• Professional appearance and demeanor aligned with a premium brand
• Proven problem-solving and decision-making skills
• Ability to multitask and excel in a fast-paced environment
• Comfort with technology and dealership systems
• Valid driver's license

Benefits

• Competitive Pay
• Flexible Scheduling
• Career growth and internal advancement opportunities
• Professional and Respectful Work Environment
• Medical, Vision, Dental, Health Savings Account, Flexible Spending Account
• Company Paid Life Insurance
• Voluntary Life and Disability
• Health Club Reimbursement
• New and Used Vehicle, Parts, and Service Discounts
• Vacation, Holiday, Volunteer Time Off
• 401k with a Company Matching Contribution
• Employee Assistance programs
• A professional, respectful, and people-first culture

Why Work for Apple Autos

• We believe in doing what's rightfor customers and employees
• We promote from within and invest in your development
• We encourage teamwork, positivity, and kindness
• We empower employees to make decisions that create trust and loyalty
• We recognize and celebrate our people through meaningful events and appreciation
• Ranked a Top Workplace in Minnesota

Giving Back:

• Apple Autos has contributed over $1 million to organizations that help kids thrive, support veterans and their families, provide local grants and scholarships, and promote childhood health and wellness. When you join our team, you're part of something bigger.

EEO Statement:

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws