Business Banking Specialist

Position Overview: At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. Job Description As a Business Banking Specialist within PNC’s Retail Branch organization, you will be based in Chandler, AZ. PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. The role involves acquiring and expanding share of wallet for Consumer and Business Banking opportunities under 2MM in sales revenue. The Specialist will lead proactive lead generation, appointments conducted inside and outside of the branch, and deliver a differentiated client experience from acquisition through onboarding and servicing. Responsibilities Acquire and expand share of wallet for Consumer and Business Banking opportunities under 2MM in sales revenue. Lead proactive lead generation and appointments conducted inside and outside of the branch. Deliver a differentiated client experience from acquisition through onboarding and servicing. Leverage experience and knowledge of bank products and services to grow share of wallet and attract new consumer and business households. Manage and grow Business Banking relationships under 2MM in sales revenue. Translate client information from various sources into actionable sales strategy and tactics. Generate quality referrals to ecosystem partners. Leverage tools and protocols to maximize business results. Develop ecosystem leadership inside and outside of the branch as a COI. Work across a broad range of ecosystem partners, including PNCWM, PNC Private Bank, Business Banking and Mortgage. Identify the resource or team best equipped to meet client needs and introduce the client accordingly. Hold partners accountable for routine updates and referral follow‑up. Differentiate the client experience through advanced conversation skills and deliver client well‑being through tailored solutions aligned with clients’ wholistic needs, including deposits, lending, cash management, payments, and investing. Solve clients’ problems courteously and with urgency, escalating where necessary. Advocate for clients and prospects across product, support, operations or other departments within PNC, identifying trends and unique needs of the client. Work with branch team to identify consumer and business banking opportunities to create referrals. Follow up on independent opportunities to expand share of wallet with consumer and business clients. Create client loyalty and grow client share of wallet through a differentiated client experience. Perform lobby engagement activities to connect with clients and position PNC products to meet their needs. Educate clients on options for managing financial transactions by leveraging technology, tools and resources. Apply product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrate a heightened scrutiny to identify and avoid loss. Participate in branch daily operations, ensuring they are completed in an efficient and accurate manner. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. The role typically requires a university/college degree with Preferred Skills Accountability Banking Client Loyalty Customer Experience (CX) Customer Service Identifying Opportunities Leveraging Technology Proactive Sales Competencies Banking Products Business Acumen Customer Experience Management Digital Awareness Effective Communications Managing Multiple Priorities Matrix Management Prospecting Selling Understanding Customer Needs Benefits Medical/prescription drug coverage with a Health Savings Account feature Dental and vision options Employee and spouse/child life insurance Short and long‑term disability protection 401(k) with PNC match, pension and stock purchase plans Dependent care reimbursement account Back‑up child/elder care Adoption, surrogacy, and doula reimbursement Educational assistance, including select programs fully paid Robust wellness program with financial incentives Maternity and/or parental leave Approximately 11 paid holidays each year 9 occasional absence days each year, unless otherwise required by law 15 to 25 vacation days each year, depending on career level and years of service Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. #J-18808-Ljbffr PNC Financial Services Group, Inc.