Customer Service Coordinator II

CTG's long-standing Fortune 500 client of over 15 years is seeking a Customer Service Coordinator II to join its customer operations team. This position is ideal for a customer-focused professional with experience supporting order management, logistics, and cross-functional operations in a fast-paced corporate environment. The successful candidate will play a key role in ensuring accurate order fulfillment, exceptional customer service, and seamless coordination across internal teams and global customers.

Type: Contract

Job Title: Customer Service Coordinator II

Location: Corning, NY

Candidates must be able to commute and work onsite in Corning, NY

Pay Rate: Based on experience

Work Hours: M-F 8:00 AM – 5:00 PM

Education: Associate degree or equivalent relevant work experience required

What You'll Do

• Manage domestic and international customer accounts and ensure accurate, timely order processing.

• Process customer orders using SAP and PeopleSoft order management systems.

• Coordinate export shipments, logistics, and carrier bookings using Origin Manager.

• Monitor customer orders and shipments to ensure on-time delivery and proactively resolve issues.

• Create and maintain customer records, buying agreements, and shipping documentation.

• Respond to customer inquiries regarding orders, shipments, pricing, and product information within established service levels.

• Process credits, rebates, invoices, and Return Material Authorizations (RMAs).

• Partner with Planning, Shipping, Finance, Quality, Commercial Operations, Transportation, IT, and external customers to resolve issues.

• Support reporting, process improvements, and special projects as assigned.

What We're Looking For

• 2+ years of customer service experience in a corporate or professional environment.

• Strong attention to detail and commitment to accuracy.

• Excellent communication and interpersonal skills.

• Ability to prioritize multiple tasks in a fast-paced environment.

• Strong organizational and problem-solving skills.

• Proficiency with Microsoft Outlook, Teams, Word, SharePoint, and Excel.

• Customer-focused mindset with the ability to build strong working relationships across departments.

Preferred Experience

• Experience with SAP and PeopleSoft order management systems.

• Knowledge of international shipping, logistics, and export documentation.

• Experience with Origin Manager or similar transportation management software.

• Experience supporting cross-functional teams in a manufacturing or supply chain environment.

Additional Information

• Minimal to no travel required; occasional visits to U.S. manufacturing facilities or customer sites may occur.

• No third party resumes will be accepted.

• Drug testing and/or other employment-related inquiries may be conducted.

• CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors).

• CTG is an Equal Employment Opportunity employer.

• CTG is an E-Verify Company.

To be considered for this opportunity, please apply directly through our website by clicking the link below.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit .

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.