Slot Supervisor

Introduction

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Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits- such as day-one medical coverage, 401(k) matching, and annual performance bonus - may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Responsible for supporting compliance to departmental budgets.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Ensures security of Slot machines and related gaming equipment during assigned shift.
• Ensures customer service meets established standards.
• Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.
• Notifies Slot Technicians if any technical issues arise.
• Reports customer concerns to manager.Maintains strict confidentiality in all departmental and company matters.
• Ensures customer service meets established standards.
• Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.
• Assists with service light calls in accordance with established procedures.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be at least 21 years of age.

• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Excellent skills in both written and oral communication.
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.

SUPERVISORY RESPONSIBILITIES

• Manages work procedures and expedites workflow.
• Provides coaching and counseling to team members, including drafting and delivering performance appraisals.