Quick Lube Service Advisor (Hiring Immediately)

Overview:

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.

Sun Auto Tire & Service 

Turn Great Customer Service Into a High-Impact Career

Are you passionate about cars and customer service? Join our team as a Quick Lube Service Advisor at Sun Auto Tire & Service. We are seeking a friendly and enthusiastic individual to assist customers with their vehicle maintenance needs. Apply Now!

Sun Auto Tire & Service, a nationwide leader in automotive services. From coast to coast, we’re committed to integrity, excellence, and developing our people

The Quick Lube Service Advisor (QLSA) is responsible for creating lasting impressions and retaining guests by using interpersonal skills and knowledge of products and services. This role requires no previous automotive supervisory or mechanical experience, but the representative must be knowledgeable about automotive services and possess strong communication and organizational skills. The QLSA is responsible for providing exception service to our clients seeking quick lube and maintenance services. This role involves greeting customers, understanding their needs, managing appointments, and ensuring a smooth and pleasant experience. This position will be fully customer-facing and requires a friendly, customer-focused, team-oriented leader with eagerness to learn and grow.

Starting at: $30,000/Yr. to $40,000/Yr.+ Bonus

Benefits:

• • • Closed Sunday
    • Competitive Bi-Weekly Pay
    • Tuition Reimbursement
    • Paid Vacation and Sick Time
    • 6 Paid Holidays
    • Medical, Dental, and Vision Insurance 
    • Life Insurance (Company-paid)
    • 401(k) Retirement Savings Plan with Company Match
    • Discounted Services on Personal and Immediate Family Vehicles
    • Opportunity for Advancement!!!

Essential Roles and Responsibilities:

• • • Customer Interaction : Greet customers warmly, and promptly, and assist them with their service needs. Provide information about quick lube services, pricing, and estimated wait times. Communicate with customers to understand their needs, explain services, provide estimates, and ensure customer satisfaction. Build trust and win repeat, loyal customers.
    • Service Recommendations: Present oil change options and additional services based on manufacturer recommendations and DVI documentation. Assess customer needs and recommend appropriate services based on vehicle condition, DVI results, and maintenance history.
    • Referral Conversion: Connect referrals for conversion to full-service repairs in adjoined/sister service-forward & tire-forward stores.
    • Customer Communication : Keep customers informed about their service status, any additional maintenance needs, and the completion time of their vehicles. xywuqvp
    • Billing and Payment : Prepare and present service invoices to customers, process payments, and handle any billing inquiries or disputes.
    • Record Keeping : Maintain accurate records of customer interactions, services performed, and any follow-up actions required
    • Coordination with Technicians : Communicate effectively with lube technicians to relay customer requests and ensure timely service delivery
    • Promotions and Offers : Inform customers about current promotions, discounts, and loyalty programs to enhan