Customer Experience Specialist - Part Time

Job Description

Job Description

Burn Boot Camp Bentonville is looking for a part-time Customer Experience Specialist that is available early mornings (4:30am-8:00am), days (8:00am-1:00pm) or evenings from 4:00pm-8:00pm, as well as occasional Saturday mornings as needed. The Specialist (also called Burn Ambassador) will be the first line of contact with our loyal members and interested prospective members. The candidate will focus on building meaningful relationships, providing top notch customer service and presenting Burn membership options. We are looking for enthusiastic individuals who can deliver an exceptional experience to all of our members and uphold the high standards of Burn Boot Camp. Successful candidates will demonstrate strong problem-solving and communication skills. They will be well-trained in product knowledge and be able to quickly identify products that suit our members’ needs.

• Responsible for maintaining a high level of professionalism with clients and build a strong sense of community at your Burn location
• Work the front desk for camps and execute an elite client experience, while also performing tasks related to upkeep, maintenance, and cleaning of the facility
• Present membership options and sell memberships to potential members visiting Burn Boot Camp
• Execute client follow up leveraging our CRM system
• Learn the names of our members and welcome them to the gym
• Set team up for success by properly preparing and communicating goals for the day, including prepping trainers for first time visitors and progress on team goals.
• Identify and assess customer needs to achieve satisfaction
• Mindbody (point of sale system) responsibilities will include data integrity as it relates to contracts and members account info, new retail SKU entry, updated billing information, inventory management
• Remerchandise the retail center based on direction set forward in protocol
• Handle complaints, provide appropriate solutions and alternatives within Burn standards for any client issues with memberships, retail, Burn Nutrition, etc.
• Capture content for social media
• Responsible for upselling secondary revenue items such as Burn Nutrition and retail
• Collaborate with team and franchise partners to execute any new initiatives at the gym level

QUALIFICATIONS

• Customer orientation and ability to adapt/respond to different types of members
• Must be a high producer in autonomous working situations and a self-motivator
• Able to easily learn and navigate software systems and maintain records
• Excellent communication and customer service skills, both verbal and written communication.
• Have a high level of understanding of social media
• Ability to multi-task, prioritize, and stay organized, while having high attention to detail and follow through
• Positive, motivating, and effective interpersonal communication skills
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
• Must be willing to give high fives and enthusiastically greet all members and guests
• Must be able to lift and move equipment up to 100lbs
• CPR certification required

\nCompany Description

Burn Boot Camp is leading the charge to create healthy communities all over the world. Burn sets itself apart by creating a hybrid program of maximum intensity and gritty effort combined with unparalleled positivity, motivation, encouragement, and teamwork. The company strives to empower women to believe they can do anything they set their mind to, and with the support and dedication of the nation's elite personal trainers, clients learn the tools to reach their goals and create a new lifestyle. The supportive community at Burn Boot Camp is what makes it the strongest fitness company on the planet.

Company Description

Burn Boot Camp is leading the charge to create healthy communities all over the world. Burn sets itself apart by creating a hybrid program of maximum intensity and gritty effort combined with unparalleled positivity, motivation, encouragement, and teamwork. The company strives to empower women to believe they can do anything they set their mind to, and with the support and dedication of the nation's elite personal trainers, clients learn the tools to reach their goals and create a new lifestyle. The supportive community at Burn Boot Camp is what makes it the strongest fitness company on the planet.