Service Operations Specialist

Service Operations Specialist

This individual is essential for the seamless and efficient management of service agreements, billing procedures, and project compliance. This role demands a highly organized and meticulous individual with excellent communication and problem-solving abilities. The Service Operations Specialist will collaborate with multiple departments to ensure accurate record-keeping, prompt billing, and overall operational excellence.

Maintain accurate records of service agreements, including new, renewed, expiring, and canceled agreements.

Review and process service agreement contracts, ensuring accuracy and completeness.

Communicate effectively with clients and internal teams to execute agreements and address inquiries.

Track and monitor the status of service agreements to ensure timely renewals and service delivery.

Prepare and process invoices for service calls and projects, ensuring accurate costing, proper markups, and adherence to contractual requirements.

Review billing batches for completeness and accuracy, verifying descriptions, costs, and supporting documentation.

Monitor outstanding work orders and track open service orders to ensure timely billing upon completion of work.

Collaborate with sales personnel to resolve billing discrepancies and provide support as needed.

Establish new projects, jobs, and contracts in the company's ERP system.

Maintain accurate project and customer data, including addresses, contact information, and billing details.

Coordinate with the Contracts Department to ensure project information is up-to-date and aligned with contractual obligations.

Identify and resolve issues related to project setup and data entry.

Proactively communicate updates and changes in project information to relevant stakeholders.

PR: $30-$32