Catering Operations Manager- Cambridge, MA

Job Description

Job Description

Position Title: Catering Operations Manager- Cambridge, MA  

Salary: $80,000 - $90,000

Other Forms of Compensation: Comprehensive Benefits Package 

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations!  Voted Glassdoor's Employee Choice Awards -  Best Places to Work,  This is R/A !

Job Summary:

Restaurant Associates is seeking an experienced  Catering Operations Manager to lead event operations at a premier, high-end conference center in Cambridge, MA. This dynamic venue hosts hundreds of conferences, meetings, receptions, and special events annually and is supported by a team of approximately 25 hourly Front-of-House associates.

The Catering Operations Manager will oversee the successful planning and execution of on- and off-premise events while delivering the elevated hospitality, culinary excellence, and attention to detail associated with the Restaurant Associates brand. This role requires a highly organized, client-focused leader who can manage multiple events, collaborate with culinary and operational partners, and ensure a seamless experience for every guest.

Weekend availability and flexibility are required based on the needs of the event schedule.

Key Responsibilities:
-Lead the execution of conferences, executive meetings, receptions, corporate functions, and special events.
-Direct and support Event Managers and staff in executing events according to client expectations, contract requirements, and Restaurant Associates standards.
-Recruit, interview, select, train, schedule, and develop Front-of-House team to deliver polished, professional, and high-touch service.
-Coordinate staffing plans and event schedules based on business volume, service requirements, and operational priorities.
-Maintain accurate financial, operational, and administrative records, including labor, sales, forecasting, and event reporting.
-Monitor contract requirements and ensure all services are delivered according to agreed-upon standards.
-Promote a culture of accountability, teamwork, service excellence, and continuous improvement.

What We’re Looking For:
-Experienced hospitality professional with a strong background in catering, conference services, event operations, or luxury hospitality.
-Three to five years of management experience, preferably in a high-volume conference center, corporate dining, or off-premise catering environment.

-Demonstrated success leading teams and managing multiple events simultaneously.

-Experience overseeing union or hourly Front-of-House teams preferred.
-Strong understanding of budgeting, P&L management, labor and sales forecasting, cost control, and operational reporting.
-Excellent client service, presentation, negotiation, communication, and relationship-building skills.
-Ability to establish credibility with senior culinary professionals, executive clients, vendors, and internal stakeholders.
-Strong organizational, time-management, delegation, and problem-solving abilities.
-Experience hiring, training, coaching, mentoring, and team development.
-Ability to work independently, exercise sound judgment, and adapt effectively in a fast-paced, continuously changing environment.
-Entrepreneurial mindset with the ability to build strong client partnerships and support the continued growth of the catering business.

Apply to Restaurant Associates today!

Restaurant Associates is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details:

Associates at Restaurant Associates are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

-usa.com/wp- content/uploads/2023/08/2023_WageTransparency_RA.pdf

Req ID: 1587806

Restaurant Associates 

NANCY M TEIXEIRA 

[[req_classification]]