Care Coordinator

Office Manager/Care Coordinator

We are looking for an Office Manager/Care Coordinator to help manage our successful home care business! This role makes a significant impact on our daily operations and the ability to provide the best care to our client by coordinating office operations & care management. You will be successful if you are highly detail-oriented and an expert at managing multiple priorities. We pride ourselves on offering a rewarding work environment with various benefits including:

• Competitive compensation
• Performance incentives
• Career growth and learning opportunities
• Final pay based on experience

Responsibilities:

• Perform client intakes and home consultations
• Answer inquiry calls from clients or employees
• Be the primary contact with potential clients and caregivers
• Track and manage the life cycle of all new client leads
• Maintain weekly KPIs and reports to the Administrator
• Document all inquiry sales call in Wellsky CRM
• Introduce caregiver to clients on 1st day of shift/schedule
• Be part of the interview, hiring, and training process for all new staff
• Manage client and employee files ensuring content complies with state and federal regulations
• Keep documentation logs for all events, incidents, complaints, etc. that occur for both clients and staff
• Fill in and cover clients shifts as needed during a call out
• Must have prior experience as a CNA/HHA/PCA
• Participate and attend Community Outreach & Community Liaisons
• Attend Networking/Marketing/Recruitment events
• Manages/supervise the EVV system ensuring that caregivers are clocking in/out of assigned shifts in a timely manner.
• Maintains complete list of employee/caregivers call out, time off/ vacation requests.
• Must be coachable and possess ability to accept constructive criticisms
• Other duties as assigned

Qualifications:

• Good communication, computer, and organizational skills
• Possess a positive attitude, good people skills, and a professional appearance
• Customer service experience
• Ability to work independently with minimal supervision
• Good work ethics & ability to Multitask
• Must have prior knowledge of Home Care Operations

Compensation: $21.00 - $22.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.