Sales Representative

Benefits:

• Company parties
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Training & development

About Lawn Doctor of DeSoto County

Lawn Doctor of DeSoto County is a locally owned and operated lawn care company serving homeowners throughout our community. We take pride in providing dependable service, building long-term relationships with our customers, and treating every lawn like it's our own.

We're looking for someone who will bring that same level of care to every customer interaction and become a dependable part of our office team.

Our Customer Service Representative will be one of the primary points of contact between our company and our customers. We are looking for someone who is confident on the phone, provides excellent customer service, manages their time well, and can stay organized while handling multiple responsibilities.

This is an in-office, part-time position, Monday through Friday . Exact daily hours will be discussed during the hiring process.

Primary Responsibilities

• Answer incoming customer phone calls in a friendly and professional manner.
• Make outbound calls to notify customers of upcoming lawn services.
• Assist customers with questions regarding their account, upcoming services, billing, payments, and lawn care programs.
• Listen to and document customer concerns or complaints and help resolve routine issues when appropriate.
• Escalate customer concerns to management or the appropriate team member when necessary.
• Process customer payments over the phone.
• Contact customers when necessary regarding declined credit/debit card payments.
• Use RealGreen Service Assistant (SA5) to access customer accounts, review service information, update customer information, and document customer interactions.
• Use Captivated to communicate with customers through text messaging.
• Send and respond to customer emails as needed.
• Maintain accurate and detailed notes regarding customer conversations and account changes.
• Update customer contact information and account records.
• Perform general office duties, including filing, scanning, data entry, printing paperwork, processing mail, and organizing customer records.
• Assist the office and management team with other administrative duties as needed.

Qualifications

• Previous customer service or office experience is preferred but not required .
• Friendly, professional, and confident speaking with customers over the phone.
• Strong customer service and communication skills.
• Good time-management and organizational skills.
• Comfortable working with computers and learning new software.
• Able to accurately enter information and maintain detailed customer notes.
• Able to handle multiple tasks and prioritize responsibilities throughout the workday.
• Patient and professional when working with customers who may be frustrated or upset.
• Dependable and punctual.
• Willing to learn about Lawn Doctor's services and programs.
• Able to work well independently and as part of a team.

Training will be provided. Previous experience with RealGreen SA5, Captivated, or the lawn care industry is not required.

Compensation: $18.00 per hour