Student Financial Management Counselor

Student Financial Management Counselor Student Financial Management Center Atlanta Campus We are seeking 1 Student Financial Management Counselor (SFMC) to serve in our Student Financial Management Center at our Atlanta campus. The SFMC is primarily responsible for providing financial counseling to students, parents, and the university community about the financial aid process, financial aid eligibility requirements, student account policies by conducting financial management workshops, seminars, and other outreach activities. This position is also responsible for providing excellent customer service within a high-volume environment which includes in-person visits and phone inquiries. What makes the Student Financial Management Center a great place? Generous benefits, including health, dental, vision, tuition assistance, retirement, etc. A knowledge-sharing organization that works collaboratively with a variety of partners. Professional development opportunity and mentorship. A rapidly growing center within an academic setting. Duties Include: Conduct community outreach efforts including financial management workshops and orientation presentations as well as conducting calling campaigns to students, parents, other University staff, and community organizations. Conduct financial literacy counseling for assigned student populations that include Satisfactory Academic Progress. State and Federal funding sources as well as student finance topics around budgeting and credit. Serve as a tier 2 resource to students, parents, colleagues, and the university community regarding complex financial aid and student account issues via phone and in-person by federal, state, Board of Regents, and institutional regulations. Investigate and provide solutions regarding financial aid and student account customer issues. Review and analyze daily exception reports to resolve issues. Assist in awarding financial aid according to program regulations, such as HOPE, and federal direct loans. Review the accuracy of financial aid applications and verify application information with supporting documentation. Evaluate financial circumstances to determine appropriate student account payment options. Counsel students on a variety of enrollment management issues including all aspects from orientation to enrollment and after, including but not limited to admissions, registration, and academic records. Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion of the employee’s direct supervisor. Qualifications Minimum Hiring Qualifications: Bachelor's degree and two years of experience; or combination of education and related experience. Preferred Qualifications: Preferred working knowledge of Banner. Preferred previous experience at an institution of higher education. Financial Aid preferred. #J-18808-Ljbffr Georgia State University