Heavy Material Handling Parts Support Specialist

Heavy Material Handling Parts Support Specialist

Department: Service

Employment Type: Full Time

Location: BR05- BIRMINGHAM, AL

Reporting To: Kaitlin Brady

Description

Get Hands-On with High-Impact Parts Solutions - Become our newest Parts Specialist Today!


Why WMH? Because Your Career Deserves More !


At WMH ( we don't just offer jobs-we build unstoppable careers. With over 35 years of industry excellence, we've grown into the Southeast's fastest-growing material handling leader, with 11 locations across NC, SC, TN, VA, GA & AL -and we're just getting started.

We operate on honor, integrity, and a relentless drive for excellence. Your success is our mission , which is why we invest in training, mentorship, and leadership development to accelerate your career.

What sets us apart? We're not just another dealership-we're redefining the industry as a full-scale solutions provider, delivering cutting-edge automation, fleet technology, and next-level innovation that keeps businesses moving forward. When you join WMH, you're stepping into a future filled with opportunity, advancement, and impact -because here, your career moves forward.


As a Parts Product Support Specialist , you'll be the go-to expert ensuring customers get the right parts, right on time. Your role is mission-critical- managing inventory , advising on part selection , and optimizing sourcing & distribution to keep operations running at peak performance. If you thrive in a fast-paced environment where precision, problem-solving, and supply chain expertise make a real impact, this is the role for you!


Your Mission?

To elevate the customer experience by delivering exceptional support and seamless service for forklift and material handling parts. Your role is pivotal in keeping operations efficient and customers satisfied-from swiftly handling parts inquiries to ensuring accurate inventory management and smooth coordination across teams. You'll be the driving force behind operational success, providing solutions that minimize downtime and maximize productivity. With your expertise, businesses stay powered, productive, and moving forward.

Key Responsibilities

Customer & Inventory Management • Provide exceptional customer support , ensuring clients receive the right parts at the right time.
• Accurately process parts inquiries, orders, and returns , delivering top-tier service with efficiency.
• Assist customers in identifying optimal parts solutions , ensuring compatibility and performance.
• Build and maintain strong customer relationships , fostering trust and long-term loyalty.

Parts Sourcing & Distribution • Coordinate and fulfill daily parts orders & drop shipments , ensuring seamless logistics.
• Maintain real-time inventory accuracy , tracking stock levels and minimizing shortages.
• Conduct cycle counts & inventory reconciliations , resolving discrepancies proactively.
• Optimize parts storage & retrieval processes , ensuring efficiency and easy access.

Operational & Administrative Support
• Process purchase orders, invoices, and shipping documentation , ensuring compliance and accuracy.
• Support vendor & supplier coordination to streamline parts procurement & pricing strategies .
• Assist in the management of fleet parts & service-related inventory needs , keeping operations running smoothly.
• Utilize ERP & inventory management systems to update records and maintain accurate reporting.

Warehouse & Logistics Coordination
• Manage parts receiving, stocking, and distribution , ensuring a well-organized and efficient warehouse.
• Operate forklifts & material handling equipment to safely load, unload, and transport parts.
• Ensure a safe, clean, and organized work environment , adhering to all company safety standards.

Growth & Continuous Improvement
• Stay updated on industry trends, new products, and emerging technologies , enhancing expertise.
• Identify opportunities to improve inventory processes, efficiency, and cost-effectiveness .
• Work collaboratively with service, sales, and logistics teams to optimize workflow and customer satisfaction.

Join the Revolution: Our work environment is as diverse as our ambitions, from climate-controlled offices to bustling warehouses.


Power Up: This job is active, demanding your presence - standing, walking, bending, kneeling, stooping, crouching. You'll lift and move items weighing over 50 lbs. Vision? You've got it - close, distant, color, peripheral, depth perception, and a knack for adjusting focus.


Skills, Knowledge and Expertise

Education - High School Diploma or GED required.

Experience: 3-5 years in parts support or service within the material handling or forklift industry . (heavy equipment, agriculture, or automotive parts is a plus.)

Technical Expertise: Deep understanding of forklift systems (electrical, hydraulic, and mechanical), with strong diagnostic and troubleshooting skills.

Customer Focus: Proven ability to deliver outstanding service , build relationships, and communicate effectively with customers and internal teams with confidence and professionalism.

Problem-Solving Mindset: Strong critical thinking and analytical skills to assess issues, adapt to challenges, and implement effective solutions.

Organizational Skills: Ability to manage multiple parts tasks, prioritize effectively, and maintain efficiency under pressure.

Team Collaboration: Works well with technicians, service specialists, sales teams, and vendors to ensure seamless operations.

Tech-Savvy: Proficient in ERP software, IMS systems, diagnostic tools, Microsoft 365 Suite and advanced Excel skills preferred
Work Ethic & Drive : Self-motivated, results-oriented, and fueled by passion for excellence.
Attention to Detail - Precision is your superpower, ensuring accuracy and efficiency in every task.
Strong Communication - Exceptional verbal and written skills to build relationships and drive results.
Leadership & Coaching - The ability to guide , mentor , and elevate those around you.


Perks of Being a WMH Team Member:

Premium Health Coverage - We take care of you with top-tier medical, dental, and vision insurance .

Exclusive Training & Career Growth - Gain cutting-edge technical skills through our in-house training programs.

Competitive Pay + Performance Opportunities - Earn a strong compensation package with potential for incentives & bonuses determined by role, performance, & business demand. Your efforts are not just appreciated but tangibly rewarded!

Paid Time Off & Holidays - Recharge and spend time with loved ones with generous PTO & paid holidays .

Cell Phone Allowance - Stay connected with a monthly phone allowance for business needs.

Retirement & Profit Sharing - Secure your future with a 401(k) plan & profit-sharing benefits .

Work-Life Balance - We understand that flexibility matters and offer schedules that help you thrive.

Collaborative & Inclusive Team - Work with driven, like-minded professionals in an innovative, people-first environment .

Ongoing Professional Development - We invest in your success with mentorship, leadership programs, and skill-building opportunities.


Your Cue: Take the Wheel of Your Future!
This isn't just another job-it's your chance to be part of a powerhouse team that's revolutionizing the industry and redefining careers. At WMH, we don't just keep businesses moving-we propel careers to new heights .

Don't wait. Don't watch. Be part of something BIG, something BOLD, something that makes you excited to jump out of bed every morning!

The future is calling-ignite yours today! Apply now.