Quality Assurance Manager II

ISO 9001:2015 experience required.

The QA Manager II role has a national salary range of $70000 - $115000.

For roles within California the range is $70304 - $115000 and Washington is $80169 - $115000.

DHL Supply Chain offers multiple benefits including Medical Dental Vision Prescription Discounted Stock Purchase General Bonus Plan and a generous PTO policy.

Would you like to join the Logistics Company for the World DHL Supply Chain is just that.

Become an essential part of everyday life by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people a desire to problem-solve and eagerness to pursue continuous improvement opportunities we look forward to exploring career possibilities with you!

Job Description

Manage and coordinate all aspects of quality assurance activities with various levels of risk and complexity within a variety of scopes across a single site. Confirm requests for quality support from the site and communicate policies and procedures. Proactive liaison with customer for quality assurance across site(s). Develop manage and oversee site quality resources. Support regional and sector QA and Regulatory Compliance initiatives as required. Support validated processes as applicable for regulated hardware equipment and software systems.

• Oversee the maintenance and continuous improvement of the overall quality system or a specific procedure including management review CAPA management internal quality audits quality self-assessments change control document control and developing and maintaining standard operating procedures/work instructions.
• Oversee regulatory licenses permits and registrations process.
• Manage and provide oversight for regulatory compliance with regards to products handled and services performed at site by assessing performance to cGxP the contract (OSA QAA/ TA) and customer requirements as applicable reporting the results to executive management
• Ensure that systems and equipment are validated (if applicable) and change control processes maintained
• Lead key regulatory customer and 3rd party audits.
• Monitor the training and development of site associates to ensure compliance to processes and regulations
• Manage Quality Technicians within the site as applicable.
• Hire train and develop QA Supervisor QA Specialist QA Tech I QA Tech II roles.
• Track and maintain quality assurance metrics for the organization.
• Act as primary customer contact for QA related issues/initiatives as needed.
• Track monitor and report quality assurance metrics for the site.
• Monitor the training and development of site associates to ensure compliance to processes and regulations
• Develop distribute and maintain regular management reports.
• Lead and support cross functional continuous improvement projects/continuous improvement activities/workshops
• Ensure customer service and business standards requirements are met daily
• Plan conduct and act upon inspection processes- Gemba; Standards Confirmation etc on a daily basis

Required Education and Experience

• Bachelor Degree or equivalent 4 years work experience required
• Certification related to quality control preferred
• 3 years experience in a regulated environment OR ISO 9001 compliant or certified required
• 1 years of supervisory or management experience required
• Manufacturing Food Life Sciences or 3PL Industry experience required
• Participation in successful standards organization registration in a complex environment
• Supervising or implementing quality control programs
• Knowledge of regulations such as FDA GxPs ATF DEA etc.
• Administrator of training in compliance to regulated standards
• People management
• Sufficient computer application experience
• Strong written and verbal communication
• Data analysis experience
• Training and facilitation skills
• Self management
• Problem solving
• Project management
• Presenting
• Report creation
• Solution execution

Our Organization is an equal opportunity employer.

Required Experience:

Manager