Dispatch Office Supervisor

Dispatch Office Supervisor

The Dispatch Office Supervisor is responsible for overseeing the scheduling and rerouting of bus routes in coordination with the transportation manager in order to meet the door-to door transportation needs of the frail and elderly population. The Dispatch Office Supervisor provides direct supervision to the dispatchers and is responsible for the overall coordination, training and work practices of the dispatch team and the InnovAge transportation dispatch function.

Dispatch Office Administration 30%

Resolve customer complaints or answer customers' questions regarding policies and procedures

Oversee all communications within specifically assigned territories

Relay work orders, messages, or information to and from work crews and managers using telephones or two-way radios

Confer with customers or management to address questions, problems or requests for service or equipment

Supervises the daily operations of office services team

Arranges for office services such as communications, typing, word processing, faxing and mail distribution

Familiar with a variety of the field's concepts, practices, and procedures

Relies on extensive experience and judgment to plan and accomplish goals

Performs a variety of tasks

Leads and directs the work of others

A wide degree of creativity and latitude is expected

Functional Category: Supervision -70%

Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes

Supervise the work of office, administration, or dispatch employees to ensure adherence to quality standards, deadlines and proper procedures, correcting errors or problems

Discuss job performance problems with employees to identify causes and issues and to work on resolving problems

Reviews schedules of dispatch workers, work crews, or service vehicles to appropriate locations according to customer requests, specifications or needs using radios or telephones

Review records or reports pertaining to activities such as dispatch, payroll, monitoring work activities, or evaluate performance

Required:

High School Diploma or GED required

A minimum of three (3) years' experience in a dispatch position that utilized scheduling software program

Two(2) years previous supervisory or lead experience

Preferred:

Previous experience using Trapeze or similar software program

Bilingual preferred