Senior Account Manager, Mid-Market (Hybrid or Remote)

Senior Account Manager

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.

The Senior Account Manager independently manages an assigned book of middle-market Commercial Insurance clients while partnering with Account Executives and Advisors/Client Executives. This role is responsible for day-to-day account management and managing the renewal and marketing process from start to finish. The Senior Account Manager maintains strong client and carrier relationships, actively participates in client meetings, and provides proactive, accurate service. This is a full-time role that offers flexibility of a hybrid work schedule or the ability to work fully remote. Standard work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time. When working remotely, employees must have access to a confidential, uninterrupted workspace and reliable high-speed internet.

Essential Duties and Responsibilities:

• Independently manages the day-to-day servicing of an assigned book of middle-market Commercial Insurance accounts.
• Proactively maintains strong relationships with clients and carrier contacts and may lead client meetings for assigned accounts.
• Manages the renewal and marketing process from start to finish in conjunction with Account Executives and Advisors/Client Executives.
• Gathers and reviews renewal information, prepares submissions, obtains and reviews quotes, and coordinates marketing and remarketing activities.
• Communicates directly with clients and carriers regarding renewals, policy changes, coverage questions, and ongoing service needs.
• Reviews policies, endorsements, proposals, certificates, and other account documentation for accuracy.
• Creates and maintains accurate client and policy records in the agency management system.
• Works collaboratively with internal team members to ensure client needs, service commitments, and renewal deadlines are met.

Knowledge, Skills, and/or Abilities:

• Strong knowledge of Commercial Property & Casualty insurance and account management practices.
• Demonstrated experience independently managing a middle-market Commercial Insurance book of business.
• Broad Commercial P&C experience across a variety of account types and industries.
• Strong experience with renewals, marketing, remarketing, and ongoing account servicing.
• Highly organized with excellent verbal and written communication skills.
• Ability to make sound independent decisions and manage day-to-day account needs.
• Strong client and carrier relationship-management skills.
• Ability to prioritize multiple accounts, renewals, and competing deadlines.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Ability to work effectively both independently and as part of a collaborative account team.
• Experience with an agency management system; Applied Epic preferred, with hands-on experience supporting account servicing and renewal activities.
• Proficiency with Microsoft Outlook, Word, and Excel.

Education and/or Experience:

• High School Diploma or GED required. BA/BS preferred.
• 5+ years of Commercial Property & Casualty insurance experience, Experience independently managing a middle-market book of business.

Certificates, Licenses, Registration:

• Property & Casualty Insurance License required.

What We Offer:

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $77,200 $90,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP is an inclusive Equal Employment Opportunity employer.