IT Business Analyst

IT Business AnalystMaximus is a trusted federal partner supporting mission-critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving essential government systems and services, with proven operational excellence, and a commitment to mission success for our customers.Joining Maximus means becoming part of a collaborative, mission-driven organization where teamwork, accountability, and professional growth are core to how we operate. We invest in our workforce through training, education, and career development, empowering professionals to deliver high-impact solutions while contributing to outcomes that matter at a national scale.This position is contingent upon contract award and position availability. Selected candidates will receive a contingent offer of employment, which will become final only upon successful contract award to Maximus, availability of the position, and receipt of authorization to proceed.The IT Business Analyst supports the contract team by updating and maintaining artifacts, technical diagrams, and system documentation to reflect the current state of IT/OT systems.Ability to obtain and maintain a Public Trust is required. Active Public Trust and/or DHS Suitability is preferred. U.S. citizenship or U.S. national status is required.Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS115, P1, Band 4Job-Specific Essential Duties and Responsibilities:Support the team in re-baselining outdated artifacts, Technical Configuration Diagrams (TCDs), and system documentation to accurately reflect the current operational state of IT/OT systems within the contract.Ensure the accuracy, completeness, and ongoing maintenance of information, data, and artifacts within the IT/OT repository as systems and services evolve.Collaborate with architects, engineers, and service owners to collect, validate, and document system architecture details, interfaces, dependencies, and operational characteristics.Support the team in maintaining and updating Systems Engineering Life Cycle (SELC) and other architecture artifacts in accordance with DHS standards.Participate in incident and problem management activities, including facilitating and documenting root cause analysis (RCA) efforts across incidents to identify systemic issues and common failure patterns.Assist in evaluating the effectiveness of monitoring and alerting, documenting gaps, and recommending data-driven improvements to prevent incident recurrence.Utilize agency-approved tools (e.g., ServiceNow, SharePoint) to produce, manage, and maintain government-owned documentation and artifacts.Job-Specific Minimum Requirements:Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field1+ years of experience as a Business Analyst or similar role supporting IT systems, documentation, or enterprise architecture effortsExperience documenting IT systems, architectures, and technical artifactsAbility to analyze and validate system information across multiple stakeholdersExperience supporting or documenting Configuration Management artifactsFamiliarity with incident management and root cause analysis (RCA) conceptsStrong written and verbal communication skills for technical documentationExperience working in federal IT environmentsPreferred Skills and Qualifications:Familiarity with ServiceNow, CMDBs, or ITSM/ITOM processesExperience supporting Technical Configuration Diagrams (TCDs) or EA repositoriesExposure to systems monitoring, alerting, or operational reportingAbility to synthesize complex technical information into clear, concise artifacts for leadership and auditorsMaximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.Minimum Salary: $40,000Maximum Salary: $60,000