Service Outbound Call Representative

BDC Service Representative

We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment, aggressive pay plans with career advancement opportunities, and the best training in the industry.

Job Summary

We're looking for a friendly and organized BDC Service Representative to join our team. In this role, you'll be the first point of contact for our service department – helping customers book appointments, answering questions, and ensuring they have a great experience from start to finish.

Responsibilities:

• Answer incoming service calls and make follow-up calls.
• Make outbound service connect/TLE calls and book appointments.
• Respond to internet service lead requests.
• Schedule and confirm appointments for vehicle service.
• Follow-up after service completion to ensure customer satisfaction.
• Ensure all customer interactions, appointments, and follow-ups are accurately recorded in the CRM system.
• Work closely with service advisors to pass along important customer details.
• Comply with all company policies, procedures, and safety standards.
• Other duties as assigned.

Qualifications:

• Excellent communication and customer service skills.
• Professional, well-groomed personal appearance.
• Basic understanding of vehicle service is helpful.
• Ability to multitask and stay organized in a fast-paced setting.
• Familiar with computers and CRM software.
• Valid driver's license and clean driving record.

We offer best in class industry benefits:

• Competitive pay
• Medical, dental and vision plans
• Paid holidays & PTO
• Short and long-term disability
• Paid life insurance
• 401(k) retirement plan
• Vehicle purchase discounts
• Employee discounts on parts and service repairs
• Aggressive employee referral program with bonus opportunities

You must be at least 18 years of age to apply. We are an equal opportunity employer and a drug-free workplace.