Library - Associate II

Job Summary The Library Associate 2 is the entry‑level position in the Library Associate job family. Under direction from management, the Library Associate 2 performs a variety of moderately complex technical and paraprofessional duties in support of various sections/functions of the library, primarily at the circulation desk. The role provides customer service to library patrons. Hours Worked per Week 30 hours per week. Primary Responsibilities Provides customer service by welcoming and registering patrons, issuing library cards, checking out materials, and managing patron accounts. Assists patrons with locating materials or the reference desk, using computers, or explaining procedures (checking out, logging onto the Internet, making copies, etc.). Checks in and processes library materials as necessary. Accepts and processes fines, fees, or other payments. Provides information regarding programs, events, conference rooms, etc. Mails library materials as necessary for patron homebound programs. Shelves library materials. Addresses or escalates patron conduct or safety issues to appropriate management. Follows all legal and policy requirements related to patron privacy and custodianship of patron records. Performs other duties as assigned. Requirements High school diploma or GED required. Two years of library experience preferred. Basic knowledge of library systems and databases preferred. Ability to work a regular schedule that may include a combination of days, evenings, and weekends. Excellent customer service skills. Knowledge of Microsoft Office Suite. Good communication skills, both written and verbal. English/Spanish speaking is a plus. Physical Requirements Must be able to frequently move from place to place within the location, file and retrieve books and other items on high shelves. Lift or push up to 25 pounds and occasionally up to 35 pounds of heavy boxes, books, and equipment; work in confined spaces; walk; bend; stoop; reach; and climb. Benefits Health Care Plan (Medical, Dental, and Vision) Paid Time Off (Vacation, Sick & Public Holidays) Tuition Assistance Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Short Term & Long Term Disability Training & Development Wellness Resources EEO Statement The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. #J-18808-Ljbffr