Mechanical Claims Adjuster

Job Title: Claims Adjuster

Department: Claims Administration

Pay Grade: Choose Pay Grade

Overtime Eligibility: Non-Exempt

Date: November, 2025

Job Summary :

The Mechanical Claims Adjuster plays a critical role in our claim’s operation. This is a full-time, in-office position based in either Richardson, TX or Jacksonville, FL.

As a Claims Adjuster in our Claims Administration Department, you will be part of a dedicated team that plays a key role in our claims process. In this role, you will work closely with customers, vehicle inspectors, and repair facilities to determine the cause of failure and coverage.

Minimum Qualifications :

Education

High school diploma and at least two years college or an equivalent combination of education and experience; Preferred Bachelor’s degree in related field

Experience

Minimum 3 years of hands-on automotive repair and diagnosis experience.

1 to 2 years of Claims processing experience preferred but not required

Licensure, Certification, and/or Registration

Current or previous ASE Certification preferred.

Supervision Exercised

☒ Direct ☐ Indirect ☐ N/A

Typical Positions Supervised

N/A

Primary Job Functions

• Verify claim information to determine if the customer's concern, diagnosis, and failure justify the repair approval within the terms of the contract.
• Verify repair costs are performed within industry standards.
• Verify repair information to determine if coverage was within the limits of the service contract.
• Interface with customers, agents, dealers to complete all investigations of claims.
• Complete a fair settlement of the claim.
• Contribute to team effort by accomplishing related results as needed.
• Verify claims are processed following the policy and procedure established by Smart Autocare

Periodic Job Functions

• Participate in any projects, reports, documentation, tasks or objectives assigned

Skills & Competencies Required

• Parts and Labor Guide familiarity.
• Intermediate knowledge of Windows-based computer programs.
• Exceptional customer service and communication skills.
• Ability to read, analyze and interpret general business correspondence or technical procedures.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists
• Spanish fluency/Bilingual a plus
• Adhere closely to a posted schedule