Personal Banker I

About Working At Commerce Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. Our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us. About This Job Our Personal Bankers are personable, goal‑oriented, and have a passion for helping our customers improve their financial health. As a Personal Banker, you’ll gain valuable insight into banking and finance while helping customers with their daily financial challenges. You’ll also be recognized and rewarded for your talent, skills, and contributions at our Raytown location. Personal Bankers are the key ambassadors of the Commerce Bank brand. In this retail banking role, you will develop and maintain long‑lasting relationships with customers, co‑workers, and other areas of the business within Commerce. Your goal is to uncover the financial needs of each customer and provide them with solutions to address those needs. Responsibilities Receive the tools, resources, and training needed to be successful in your role and to further your career with Commerce Bank. Deliver an excellent customer experience both in person and over the phone to meet customers’ financial needs. Actively listen to customers so you can make appropriate recommendations that match their needs. Educate customers on a variety of retail products and digital solutions that improve their financial wellness. Ensure financial transactions are completed accurately and efficiently while complying with all policies, procedures, and regulatory requirements. Establish relationships with other internal departments and refer customers to bank specialists when complex financial needs are identified. Be able to earn more than your base pay through our quarterly incentive program. Work Schedule Monday – Friday 7:45 AM – 5:45 PM, Saturday 8:45 AM – 12:15 PM Essential Functions Interact with customers both in person and over the phone to ensure their financial needs are met through needs‑based conversations and sales fulfillment. Actively listen, understand, and make recommendations of products and services based on customer needs to achieve individual and team sales and service goals. Educate customers on a variety of retail products and digital solutions that enhance the customer experience and contribute to achieving sales goals. Ensure financial transactions are completed accurately and efficiently while complying with all policies, procedures, and regulatory requirements. Identify complex financial needs and refer customers to bank specialists when appropriate. Perform other duties as assigned. Knowledge, Skills & Abilities Required Strong sales skills with the ability to provide an excellent customer experience by easily connecting with customers in‑person and over the phone. Ability to meet personal and branch sales and customer services expectations. Motivated and organized self‑starter with strong attention to detail and the ability to manage multiple priorities. Team player with excellent written, verbal, and interpersonal communication skills. Ability to remain adaptable to a variety of situations with an optimistic outlook aligned with our culture and core values. Proficient with Microsoft Word, Excel, and Outlook. Education & Experience High school diploma or equivalent; combination of education and experience required. 1+ years of sales or customer service experience required. Experience working in an environment with individual and team sales goals preferred. Position may be filled as a Personal Banker I or a Personal Banker II, depending on experience and education. Additional Information For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report. If you are considered for this position, you will be asked to authorize that report. Compensation Range Base pay estimate: $20.55 to $25.05 per hour. Eligible for additional compensation through performance‑based incentive plan(s) that correspond to meeting performance goals. Benefits The candidate selected for this position may be eligible for employer‑sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Location & Time Type Location: 6705 Blue Ridge Blvd, Raytown, Missouri 64133 Time type: Full time #J-18808-Ljbffr Commerce Bank