Collections Specialist

Collections Specialist

SunStrong Management is a leading independent asset management and servicing platform specializing in residential and commercial solar energy portfolios. SunStrong provides end-to-end services including operations and maintenance, customer billing and support, asset performance management, and investor reporting. The company partners with leading capital providers to optimize clean energy assets at scale, supporting the growth of distributed renewable energy while delivering reliable performance and exceptional customer experience. This is an in-office position, location at 20 Greenway Plaza, Houston, TX 77046.

The Position

The Collection Specialist is responsible for the maintenance and collection of past due, delinquent, and defaulted accounts. Primarily this will be by contacting customers by phone, email, or automated dialer. Aside from phone calls, a specialist will also perform account research to identify opportunities to maintain the account including skip tracing, entering accounts for disconnect of service, requesting an updated or corrected letter, escalating account issues to the correct departments, etc.

Responsibilities

• Monitor assigned past due inventory. Contact customers and analyze account information to determine what action should be taken.
• Provide research on customer accounts to other work groups or customers as needed.
• Establish payment arrangements consistent with Sunnova policy to help customers resolve outstanding balances.
• Handle inbound customer telephone calls and provide resolutions to these calls to prevent escalations.
• Request updates on outstanding cases, enter new cases, or comment on existing cases as needed for the situation.
• Perform account maintenance including accurate note taking, updating demographics, removing bad phone numbers, etc.
• Demonstrate a good customer service approach with the use of soft skills to ensure that we are keeping our delinquent accounts down while simultaneously providing positive customer experience.
• Perform other functions as assigned.

Minimum Requirements

• Minimum of 1 year of equivalent experience in collecting delinquent accounts
• 2-3 years experience in a customer service and/or call center setting within the Energy, Renewables, or related industry.
• Intermediate skills with Microsoft Excel, Office, and Teams
• Ability to work independently and complete assigned tasks timely
• Previous experience in the utility industry is preferred, but not required

Working Conditions

• In-office position
• Ability to adhere to PCI and Compliance standards
• Projects and activities may dictate the need for working longer hours at times

Benefits SunStrong Management offers a generous employee reward package that includes:

• Comprehensive benefits, including medical, dental, vision, life insurance, and 401(k)
• + Monthly bonus incentive

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. We appreciate the capabilities of artificial intelligence (AI), and we are looking to hire real people. If you use AI for any part of the job application process, we highly encourage that you review any AI generated content to ensure your personality and unique capabilities are highlighted. We reserve the right to disqualify candidates that we reasonably believe solely relied on AI generated content in the application process. If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.