Customer Service Representative

Job Description

Job Description

Description:

Versa-Tags™ has been serving promotional, automotive, and ad specialty distributors since 1970. Starting with the creation of the original, self-protecting Versa-Tag Key Tag, we have built a national reputation for producing quality printed products right here in the USA!

Versa-Tags is currently seeking a Customer Service Representative to join our on-site office team!

• Shift: Monday-Thursday, 8:30am-5pm; Friday, 7:30am-4pm

What is a Versa-Tags Customer Service Representative (CSR)?

As a CSR in our Customer Support Department, you're the gateway to our company. Versa-Tags does not believe in automated phone systems - our stance is that if a customer wants to reach us, they should be greeted right away with a CSR who is excited they've chosen Versa-Tags for their needs! Versa-Tags CSR are ready to work in a fast-paced, exciting environment - no two calls or customers are the same. This is a great role for the person who loves talking with people, operates with tact and professionalism, and desires above all to make sure the customer knows we care. They provide product information, resolve customer inquiries, help track shipping, and assist their Customer Support team members in what is needed to get Quality Products ready for Production.

What does your day look like?

• Open and maintain customer accounts, developing a trusting relationship with all new and existing customers.
• Use extensive knowledge of products, materials, and services we provide to achieve high customer satisfaction and inform customers of deals and promotions that fit their business needs to increase sales opportunities.
• Tactfully and professionally manage high-volume inbound and outbound calls on a multi-line phone system in a timely manner
• Provide caring, accurate, valid, and complete information to customers and team members
• Provide a positive, memorable experience to all customers, vendors, partners, and team members.
• Compile and file new orders that can be accurately referenced upon a customer re-order.
• Prepare samples that wow customers based on their requests, needs, or available promotions.
• Prepare mail and invoices to send to relevant customers, vendors, and other mailing needs
• Give the best service when receiving customer inquiries, issues, or complaints, using the company’s help desk software to keep abreast of, and track, issues from start to finish. Work with Customer Support Supervisor to ensure best-in-class customer service is being delivered while escalating issues or complaints appropriately.
• Elevate the customer experience by accepting verbal orders to create an accurate written order that the customer can review and approve.
• Provide accurate and timely catalog pricing information, and refer customers with special quoting needs to Quote and Proof Coordinators.
• Accept payment information and other pertinent customer account information to input into the Lift ERP System.
• Other duties as needed.

Requirements:

What skills can you bring to the table?

• High school diploma
• Minimum 2 years in a fast-paced retail customer service environment, or 1 year in a call center service environment
• Strong focus on quality interactions with customers and fast service
• Ability to work under pressure and react quickly
• Strong phone, verbal, and written communication skills, with a focus on courtesy and professionalism with all customers and team members.
• Active listening capability
• Ability to evolve with an ever-changing environment
• Ability to adapt/respond to different types of personalities
• Excellent communication and presentation skills
• Ability to prioritize, and manage time effectively
• Strong computer/keyboard skills; experience with Epicor ERP a plus
• Must be a fantastic team member!

What sets Versa-Tags apart?

Your compensation is more than just your paycheck - it's about what you take home. Versa-Tags shows that our team members are valued by offered a vast array of top-tier benefits and perks. We value the work/life balance to allow you to work hard in a rewarding career while encouraging time spent resting, improving your health and wellness, and spending time with those you cherish. Versa-Tags is the company where you can balance great work with great life. We value our “Way of Life”, a work culture based on Faith, Family, and Profit. We believe that when Versa-Tags does well, everyone should do well.

The Big Benefits - for all Full Time Employees

• Competitive starting pay with even more competitive merit raises
• Comprehensive, top-tier medical insurance, with low deductibles, no co-insurance, and no copay options. Employee-only plans start as low as $20/month, with low-cost coverage options for spouse and dependents (Versa-Tags helps cover your family, too!)
• Affordable dental and vision plans
• $100,000 Term Life Insurance, paid by Versa-Tags
• Short-Term Disability Insurance, paid by Versa-Tags
• Generous PTO - starting with 12 days in your first year, 18 days after your first year, and 24 days at 10 years
• 401k Plan with up to 4% Employer Match, 100% vested from your first contribution

The Perfect Perks - for all employees

• Employee Assistance Program available to all employees and their household immediately
• Discounted gym membership for Versa-Tags employees through Anytime Fitness
• On-Site Annual Health Screenings and options to schedule and attend virtual care visits with local doctors on site
• Morale events, catered meals, potlucks, contests, and gifts
• 1st & 2nd Shifts available, depending on the position
• Consistent scheduling, with NO SUNDAY OR HOLIDAY WORK

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must be able to lift and/or move up to 50 pounds. Specific vision abilities required by this job include the ability to see print quality. While performing the duties of this Job, the employee is regularly required to stand; use hands, reach with hands and arms and talk or hear. The employee is frequently required to walk, bend, kneel, or crouch.

Equal Employment Opportunity Employer