Technical Support Analyst II (Audio-Visual)

Job Description

Job Description

Apply now:

Technical Support Analyst II (Audio-Visual) — Onsite, Contract — Start ASAP Job Title:

Technical Support Analyst II (Audio-Visual)

Location-Type:

Onsite Houston,TX

Start Date:

ASAP

Duration:

Contract through April 1, 2027, possibility of extension

Compensation Range:

$35 to $45 per hour, W2

Benefits:

This position is eligible for medical, dental, vision, and 401(k).

Visa Sponsorship:

We are unable to provide visa sponsorship at this time. Job Description:

This is an end user focused technical support role centered on audio visual systems supporting daily meetings and events across a major corporate facility. The person in this role will troubleshoot and maintain conference room hardware and software, train end users, and help keep a large scale AV environment running smoothly across platforms like Microsoft Teams Rooms, Crestron, Poly, Logitech, and Neat. Job Summary: Provide day to day support, maintenance, and troubleshooting for conference room audio visual hardware and software Assist end users with meeting scheduling, room setup, and reported technical issues Monitor system health across Microsoft InTune, Crestron, Logitech, Poly, Neat, and AppSpace digital signage platforms Conduct daily site walkthroughs to proactively identify down systems Run and review system health reports to catch issues early Support camera tracking systems and related meeting technology Train end users on proper use of AV systems to reduce recurring issues Research new AV products and stay current on production systems Collaborate with senior AV staff, vendors, digital teams, and sourcing teams to resolve issues Minimum Requirements: Hands on experience with audio visual equipment such as Microsoft Teams Rooms, Crestron, Polycom, Neat, or Logitech Ability to lift 50 pounds, bend, climb ladders, and maneuver under tables and furniture Strong communication skills with a clear focus on end user enablement Ability to manage multiple tasks, prioritize, and meet deadlines in a fast paced environment Comfortable working 100 percent onsite Preferred Qualifications: Direct experience with all listed AV platforms, though not required Basic networking knowledge Strong analytical skills with the ability to interpret system data and reporting Experience supporting large scale corporate meeting or event environments