Associate Director, Acceleration & Insights Operations

Job Description Serves as the day-to-day bridge between brand teams and the Patient Support CoE for assigned therapeutic areas, owning TA-specific insight generation, patient journey mapping, and implementation support for critical capabilities. Accountable for translating designs and patient-facing capability concepts into operational and scalable solutions — ensuring new capabilities fit into the broader architecture or new capabilities deploy without disrupting live patient support operations. Key Responsibilities: Understand and pressure test TA-specific patient support designs , including workflow assumptions, operational feasibility, and implementation sequencing Serve as day-to-day bridge between brand and CoE teams , enabling integration and one-voice execution across assigned TA Support end-to-end patient strategy execution along with the Patient Support Strategy Lead and interaction models across Access, Affordability, and Adherence, supporting agile pod delivery through input gathering, execution follow-through, issue tracking and resolution Support end-to-end implementation process for capabilities , including scoping, sequencing, and operational configuration — translating documentation (design intent, success criteria, technical requirements) into operational specs for hub vendors and internal teams Identify and resolve implementation blockers — including vendor capacity constraints, data integration gaps, CRM configuration issues, and compliance requirements — and elevate to right stakeholders for resolution Maintain implementation playbooks that codify repeatable deployment processes, reducing time and risk of future capability rollouts Conduct TA-specific insight generation , including patient-specific market research and HCP feedback as needed along with the brand patient strategy team Points of Collaboration: Patient Experience and Acceleration Lead : Reporting line; aligning TA-level insights and implementation priorities to vertical strategy and CoE roadmap Patient Access, Affordability, and Adherence Operations Leads : Coordinating deployment timing, vendor impact, and capability sequencing across operational verticals Direct-to-Patient Platform Lead : Thinking through integration with DTP and other emerging channel capabilities as relevant BU Patient Support Strategy lead (SP&ID, Oncology, Rare Disease) : Receiving graduated capabilities and brand-specific configuration needs; aligning implementation timing to launch milestones DHH (Data, Hub and Hub Technology) : Data integration, CRM configuration, and platform changes required by new capability deployments Hub and Technology Vendors : Translating capability requirements into vendor SOW amendments, configuration changes, and testing protocols Legal, Privacy, and Compliance : Identifying and resolving compliance requirements that create implementation blockers Qualifications: Minimum Requirements: Bachelor’s degree (BS/BA) and 5+ years in biopharma patient services, program implementation, or operations , with experience deploying new capabilities across hub, access, affordability, and adherence Prior experience supporting patient support design and execution , including insight generation, pressure-testing, and implementation support across brand and CoE functions Strong understanding of patient support ecosystems , including hub, specialty pharmacy, access, CRM, and patient journey interactions; familiarity with where new capability deployments could create operational disruption Strong understanding of primary care, specialty care and complex therapy archetypes , including patient needs, access barriers, and support-model differences Experience synthesizing qualitative and quantitative inputs into actionable recommendations , including patient, HCP, operational, and program insights; ability to translate findings into operational specs that vendors and hub partners can act on Experience working with hub vendors on SOW amendments, configuration changes, and testing protocols; comfort managing a small, execution-focused team measured by what gets deployed, not designed Required Skills: Adaptability, Adaptability, Capability Frameworks, Creativity, Data Analysis, Data #J-18808-Ljbffr MSD