ITSM Tools Analyst

Maximus TCS (Technology and Consulting Services) – Internal Job Profile Code: TCS140, T2, Band 5 Job‑Specific Essential Duties and Responsibilities Support Flexera and ServiceNow SAM Pro operations, including maintaining asset records, validating software inventory, and managing discovery and reconciliation processes. Maintain and continuously update the Configuration Management Database (CMDB) to ensure accurate representation of software, hardware, and system relationships as inventory states change. Coordinate with platform stakeholders to validate asset data, approve updates, and support workflow development within ServiceNow ITSM/ITOM modules. Assist with auto‑discovery, inventory correlation, and configuration tracking in accordance with agency configuration and change management processes. Support IT service reliability, scalability, and security objectives by ensuring asset data integrity and alignment with operational and cybersecurity requirements. Produce and support required contract deliverables, reports, and metrics, including asset compliance, license usage, and CMDB accuracy reporting. Promote continuous improvement of IT/OT asset and configuration management processes in alignment with federal standards and ITSM practices. Job‑Specific Minimum Requirements Demonstrated experience supporting IT Asset Management (ITAM), Software Asset Management (SAM), or Configuration Management (CMDB) in an enterprise IT/OT environment. Hands‑on experience with ServiceNow, including CMDB maintenance, asset lifecycle tracking, or ITSM/ITOM process support. Experience supporting or maintaining software inventory, license tracking, and reconciliation activities, including validating discovery data and resolving data discrepancies. Ability to maintain accurate configuration and asset records in support of change, configuration, and release management processes. Experience producing or supporting contract deliverables, reports, and metrics related to asset status, compliance, or operational performance. Working knowledge of IT Service Management (ITSM) principles and their application to federal IT environments. Ability to collaborate with technical teams, stakeholders, and government personnel to ensure data accuracy, process compliance, and service reliability. Familiarity with federal IT standards and compliance requirements, including reliability, scalability, security, and continuous service improvement expectations. Bachelor’s degree in information systems, Information Technology, Business, or related field. Additional years of relevant experience may be considered in lieu of a degree. 3+ years of experience supporting IT asset management, software asset management, CMDB, or IT service management functions in an enterprise environment. Preferred Skills and Qualifications Hands‑on experience with ServiceNow ITSM, ITOM, CMDB, or SAM Pro. Experience supporting Flexera FlexNet Manager or similar SAM tools. Familiarity with federal IT standards, including FISMA, IT policies, and compliance reporting. Strong analytical, documentation, and stakeholder coordination skills. Experience supporting IT/OT environments in large, regulated enterprises. ITIL Foundation (or ability to obtain within 6 months). EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short‑ and long‑term incentives as well as program‑specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum Salary: $50,000.00 Maximum Salary: $70,000.00 Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews—please contact People Operations at View email address on click.appcast.io . #J-18808-Ljbffr MAXIMUS