Experienced Service Advisor

Lithia Hyundai of Fresno is seeking an experienced Service Advisor to join our high-volume, customer‑focused service department. This role is ideal for a proven advisor who can manage a busy service drive, build customer trust, and drive service revenue while delivering an exceptional ownership experience. Responsibilities Serve as the primary point of contact for customers throughout the service process. Accurately write repair orders and clearly explain diagnoses, recommendations, and costs. Effectively upsell maintenance and repair services based on customer needs. Communicate with technicians to ensure timely and accurate repairs. Provide consistent updates to customers and manage expectations. Maintain CSI standards and manufacturer guidelines. Utilize the dealership management system to document all service activity. Qualifications 2+ years of Service Advisor experience required. Strong automotive knowledge and understanding of repair processes. Proven ability to handle a high-volume service drive. Excellent communication, sales, and customer service skills. Experience with Hyundai or other OEM brands preferred. Ability to multitask, prioritize, and work efficiently in a fast‑paced environment. Valid driver’s license and clean driving record. High School graduate or equivalent; 18 years or older. Benefits Competitive pay. Medical, dental, and vision plans. Paid holidays & PTO. Short and long‑term disability. Paid life insurance. 401(k) retirement plan. Employee stock purchase plan. Lithia learning center. Vehicle purchase discounts. Wellness programs. We are a drug‑free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The estimated annual earning range for this position is $64,500.00 to $161,800.00, which includes commissions on individual sales, individual gross profit, and/or bonus opportunities such as individual manufacturer approvability, customer pay labor per repair order, and flat rate hours. Actual pay offered may vary depending on skills, experience, job‑related knowledge, and location. #J-18808-Ljbffr