Portfolio Manager

Portfolio Manager of Residential Operations

Reporting to the Asset Director, the Portfolio Manager of Residential Operations is expected to execute Columbia Residential's capital and non-capital financial strategies to achieve positive net operating income while improving asset value and resident satisfaction. The Portfolio Manager will support the actions of the Asset Director to maximize portfolio value. The Portfolio Manager will work with fellow Portfolio Managers and others within Columbia Residential to prepare for turn seasons and manage expectations regularly during turn seasons. The Portfolio Manager is responsible for the inspection of buildings and apartments to ensure superior maintenance and work quality, and compliance with established rules and procedures by both building employees and contractors.

This position is designated as "Essential Personnel" and is required to report to campus to their normal work location (or an alternate site if necessary) for work during an emergency closure, even if the closure occurs during a time that they are not regularly scheduled to work.

Responsibilities

• Provide financial expertise and leadership on-site at Columbia Residential Portfolio properties.
• Manage Building Superintendents, regularly exercising professional discretion and judgment, with up to 50% of time spent on-site across various properties.
• Demonstrate proven leadership, strong organizational skills, and the ability to foster a collaborative work environment.
• Achieve measurable success in compliance audits and streamline complex work processes to deliver cost and time savings.
• Utilize technology proficiently and enhance processes through effective technological solutions.
• Deliver results in project management, financial analysis, risk management, issue prevention/resolution, and staff development.
• Meet regularly with Asset Directors and fellow Portfolio Managers to address shared concerns, develop training initiatives, and deliver sessions for Residential Operations staff.
• Collaborate with project management staff while overseeing capital projects and apartment renovations. Ensure effective best practices in managing Residential Operations assets.
• Foster an environment of cooperation and inclusion while building and maintaining positive relationships with residents, staff, and vendors.
• Ensure delivery of high-quality customer service, administering performance standards to meet client expectations and establishing productivity measures to track progress and customer satisfaction.

Minimum Qualifications

• Bachelor's degree required, preferably in the fields of Educational Facilities Management, Engineering, Business Administration, Resource Management, or a related field; and
• A minimum of four to six years' demonstrated experience in property operations.
• This position is designated as "Essential Personnel" and is required to report to campus to their normal work location (or an alternate site if necessary) for work during an emergency closure, even if the closure occurs during a time that they are not regularly scheduled to work.

Preferred Qualifications

• Master's degree or similar degree program preferred. Demonstrated experience in project planning and management, construction, or building maintenance required, including a working knowledge of architectural plans and specifications.
• The incumbent must have strong computer and internet skills, including Microsoft Office Suite.
• Knowledge of spreadsheets required, with additional knowledge of standard reporting tools and of industry-specific applications.
• Strong organization and communication skills, with the ability to multi-task and manage time to meet frequently changing deadlines in a fast-paced environment. Provide solid attention to detail.
• Consistently maintain a positive customer-service attitude.
• Strong customer service orientation.
• Excellent interpersonal, communication, and team-building skills are essential.
• Demonstrated ability to manage numerous and diverse activities simultaneously, organizing and prioritizing appropriately to meet demands and expectations.
• Successful candidate must be able to work independently, problem solve, make recommendations for change, implement and provide a strong process perspective.
• Familiarity with New York City building codes, and housing laws necessary.
• Some project management/construction supervision experience preferred.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.