Field Service Representative

Field Service Representative (CNC/LASERS) – Cleveland, OH

Want a role where no two days look the same, you’re solving real machine problems in the field, and your office is wherever the job takes you? This is it!

Cincinnati Incorporated is seeking a hands-on, mechanically inclined Field Service Representative to support customers across the U.S. by installing, maintaining, troubleshooting, and repairing advanced metal fabrication machinery. If you enjoy working directly with complex systems and being the go-to expert when things need to run right, this role puts you at the center of it all.

Our Field Service Technicians enjoy working hands-on with electrical, mechanical, hydraulic, and pneumatic systems that comprise our metal fabrication machines. Our field service positions are home based but require an individual who is accustomed to at least 90% travel. Technicians will provide customer and product service via preventative and corrective maintenance in accordance with policies, principles and procedures established by Cincinnati Incorporated. Our Field Service Technicians are provided a company vehicle, paid training.

We proudly support veterans and military families and strongly encourage U.S. military veterans to apply. The skills developed through military service - such as discipline, technical aptitude, problem-solving under pressure, and accountability - translate exceptionally well into this role and are highly valued at our organization.

About Cincinnati Incorporated:

Cincinnati Incorporated (CI) has been manufacturing industrial machinery since the late 1890s and remains a respected name in the fabrication industry. Our success is built on a culture of integrity, craftsmanship, innovation, and hard work. We take pride in our people and offer a competitive, comprehensive benefits package designed to support you both professionally and personally.

Position Summary and Purpose:

Provide on-site customer and product service through preventative and corrective maintenance of CI metal fabrication machines, with a focus on automation systems. Ensure equipment operates safely, efficiently, and in accordance with company standards while delivering exceptional customer support in high-travel environments.

Duties and Responsibilities:

ESSENTIAL:

• Complete machine service for customers
• Prepare and submit documentation for efficient invoicing
• Maintain company property for safe operation and maximum life
• Efficiently manage business expenses to maximize profitability
• Perform routine maintenance on equipment and assist in establishing preventative maintenance schedules with customers

REQUIRED:

• Knowledge of electrical, mechanical, hydraulic, and pneumatic principles
• Strong diagnostics and technical aptitude
• Ability to work independently with little supervision
• Ability to travel overnight at least 75–90%, at times
• Superb communication skills with an emphasis on customer service
• Strong PC and organizational skills

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those required to successfully perform the essential functions of this job.

Physical Demands:

This position is very active and requires frequent standing, bending, kneeling, stooping, crouching, crawling, and climbing of ladders. Must be able to use hands to finger, handle, or feel objects, tools, or controls; must be able to lift a minimum of 50 lbs. frequently. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

The noise level in the work environment can be loud occasionally. This is a high-travel position with significant overnight travel required.

EEO Vets/Disabled

This role does not offer sponsorship employment benefits. Candidates must be authorized to work in the United States without current or future sponsorship.

Benefits Include:

Company vehicle
Paid training
Paid vacations
Paid holidays and personal days
Medical insurance (including HSA)
Dental insurance
Vision insurance
Accident insurance
Life insurance (AD&D)
Disability insurance
Generous 401(k) employer match
Flexible spending account
Tuition reimbursement
Employee assistance program
Parental leave

Equal Opportunity Employer


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For further information, please review the Know Your Rights notice from the Department of Labor.