Pharmacy Technician

H-E-B Pharmacy TechnicianAs an H-E-B Pharmacy Tech, you'll work in a team environment, helping ensure we exceed patient expectations while delivering excellent, accurate, and efficient services. Key responsibilities include pharmacy operations, compliance, and qualifications.Pharmacy Operations:Role models superior customer service and service standardsPromotes and embodies "Greet, Ask & Thank" and H-E-B telephone strategiesManages exception station; solves third-party issuesReceives and processes written prescriptions from customers using RxEVO; verifies complete patient information to input into the computer system; processes third-party prescriptions; manages adjudication reviewCoordinates Rx screening events, flu shot scheduling, immunization scheduling, and future events; may be responsible for other Professional Services activities as requiredMaintains H-E-B Rx screener status; participates in screening eventsAssists with Pharmacy operations-related tasks (e.g., responding to recalls, offsite record storage, DSD reconciliation, out-of-date / dead stock returns, department communications, and others as needed)Orders and manages inventory; processes invoices daily, on a timely basisReviews Warehouse and DSD ordersChecks deliveries for accuracy; notifies H-E-B / DSD vendor of discrepancies; makes necessary adjustmentsMaintains automated prescription processing equipment (e.g., Kirby Lester, ScriptPro, etc.), including calibration, maintenance, stocking, proper report executionApplies computer troubleshooting and prescription application overviewProcesses RxIMS reports (count compliance, no location inventory, order overrides, etc.)Performs other assigned dutiesCompliance:Performs prescription assembly (with Kirby Lester, ScriptPro, and other tools); hand-counts controlled medications; measures liquids; reconstitutes antibiotics; verifies / labels prescriptions by 7-point checkEnsures privacy / confidentiality of Personal Health Information (PHI) as required by HIPAA; ensures proper procedures are followed related to prescription delivery to a patientEnsures compliance with Central Fill check-in proceduresParticipates in / ensures Pharmacy Partner compliance with ORT, 5-S, and Pharmacy Standards ReviewEnsures proper return to stock (RTS) procedures are followed; responsible for organization / presentation of pharmacy shelvesParticipates in / supports Pharmacy Manager in facility and office maintenance and upkeep; ensures 5-S complianceQualifications & Key Requirements:Age Requirement: 18+Work Experience: 3+ years of pharmacy experience (preferred) 1+ years of experience as an active retail Certified Pharmacy Technician Experience working in a fast-paced environmentKnowledge/Skills/Abilities:Working knowledge of all pharmacy-related management tasks and H-E-B RxEVO systemKnowledge / understanding of H-E-B Pharmacy Standard Operating Procedures (SOPs)Advanced communication skills; advanced telephone etiquetteIntermediate computer skills, including MS Office, Windows, and H-E-B related systems / applications (e.g., RxEVO, RxIMS, PartnerNet, Workforce Manager)Mathematical skills, including calculating measurementsAbility to manage multiple priorities and shift focus between tasksAbility to maintain composure in high-stress situationsAbility to work with little direct supervision; self-starterWelcomes working in a team-oriented environment and is open to cross-trainingEducation: HS Diploma or GED or equivalentLicenses/Certifications:Active State of Texas registration as certified pharmacy technician (CPhT); maintain certification with 20 hours of continuing education every 2 years; recertify 60 days prior to expiration dateCertification as an H-E-B Pharmacy TechnicianRxEVO certificationSuccessful completion of all required training (e.g., H-E-B Screener certification, Advanced Cash Register (ACR), HIPAA, FWA, MethGuard, Diversity, Company orientation, applicable modules for Pharm Tech and PCR, etc.)Physical Demands & Working Conditions:Function in a fast-paced, retail, office environmentWork rotating shifts to meet business needs (includes nights and weekends)Stand for extended periods (up to 12 hours)Regularly lift 30 lbs or moreUse arms / hands in repetitive motion that require hand / finger dexterityMeet specific vision requirements for this job, including close vision and color vision