Adoption Specialist

Adoption Specialist

Are you passionate about connecting adopters with pets and providing an excellent customer experience?

As an Adoption Specialist, you will play a critical role in matching animals with customers looking to adopt. You will conduct animal meet-and-greets and facilitate a conversational adoption approach through open dialogue. This position holds an essential role in promoting animals by ensuring animal bios and photos are updated regularly and advocating for animals with longer-term shelter stays by utilizing MCACC programs and processes. As one of our champions, you will take the lead in identifying the customer's needs and assisting them through the entire adoption process. This position requires the employee to be in the office and or customer-facing for all hours worked.

What better way to contribute to our mission than to be on the front line, bringing together the people and pets of Maricopa County!

Don't miss out on this opportunity to support our shelter! Apply today!

Maricopa County Animal Care & Control employees are committed to animal welfare and strengthening the human-animal bond in our community, and we are always looking to add talented individuals to our team, either at our West or East Valley Animal Care Centers. As one of the nation's largest open-admission shelters, we work with our community to serve the animals and people of Maricopa County.

Proud to Offer

• Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% per paycheck contribution rate that includes a 100% employer match on Day 1

We Require

• Two years of experience in a retail or similar customer service role
• High school diploma or GED
• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis

Other Requirements

• Candidates must be flexible and able to work all shifts, including starting as early as 8 am and finishing as late as 9 pm, working weekends and holidays. Adoption Specialists are assigned on any shift, with any combination of days off, based on the Department's needs

We Also Value

• Animal adoption experience in an Animal Care and Control type environment
• Experience with processing financial transactions
• Bilingual skills in English/Spanish

Job Contributions

• Conduct animal adoption meet-and-greets and review information and adoption materials with potential adopters
• Greet and assist customers at the adoption counter, effectively address inquiries, and provide accurate information, all while maintaining a professional and helpful demeanor
• Perform accurate data entry, including adoption processing, fee collection, entering animal, person, and medical information, and creating and updating animal bios and photos
• Maintain a presence on the kennel floor and actively engage with the general public and the animals to facilitate matchmaking
• Demonstrate excellent verbal and written skills, including clear and effective communication with others (staff, public, volunteers) that is professional, respectful, and positive
• Ensure adoptions areas are clean and tidy throughout the day by mopping floors, wiping surfaces in meet-and-greet and lobby areas, and maintaining kennel signage/cards and play yards
• Conduct additional animal handling as needed, including restraint, walking, playgroups, and other duties
• Maintain and update adoption packet information and supplies to ensure new adopters have all the appropriate documentation and resources needed for their new pet
• Run reports and perform related duties. Provide support with kennel cleaning, animal evaluations, events, enrichment, and other duties as assigned

Working Conditions

• Work is predominantly performed in a busy, often noisy, office setting within an animal shelter, with close proximity to dogs and cats of unknown temperament or behavior.
• In this role, you will be exposed to cleaning products used in animal shelters and the smells associated with animal housing.
• While performing the duties of this job, the employee is regularly required to stand and walk on various surfaces that are sometimes slippery, uneven, or rough.
• Must be able to lift 20-25 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly.

Selection Procedure

• Consideration will only be given to candidates who submit online applications
• Candidates will be contacted primarily through email and their Workday online application profile
• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact View email address on click.appcast.io to initiate the interactive process.