Business and Operations Manager

Business and Operations Manager - Mission Advancement

Reports To: Vice President of People & Operations

Location: McKinney, Texas

Position Summary

The Business and Operations Manager serves as the operational backbone of Mission Advancement, ensuring the organization runs efficiently, accurately, and in alignment with its mission and values.

This individual owns the firm's day-to-day financial administration, business operations, compliance activities, vendor relationships, and operational systems. The Business and Operations Manager is responsible for creating order, driving accountability, and proactively improving the processes that support our team, clients, and long-term growth.

The ideal candidate is highly organized, detail-oriented, technologically savvy, and energized by building systems that help people succeed. They are equally comfortable managing accounts receivable, coordinating vendor contracts, documenting processes, or identifying operational improvements that allow the organization to scale.

This is a high-trust, high-responsibility role that requires excellent judgment, discretion, and a commitment to excellence.

Primary Responsibilities

Financial Operations

Own and manage operational financial activities that support the firm's health and sustainability.

• Manage Accounts Payable (AP) processes and payment workflows
• Manage Accounts Receivable (AR) processes, invoicing, collections support
• Maintain transaction accuracy within QuickBooks Online
• Monitor and reconcile company credit card expenses
• Administer employee reimbursement processes
• Coordinate with outsourced accounting partners regarding month-end close activities
• Assist with annual budgeting and forecasting processes
• Prepare and organize documentation for audits, tax filings, and other financial reporting
• Develop and maintain financial process documentation and internal controls
• Provide leadership with visibility into AR and financial metrics

Payroll and Benefits Administration

Support positive employee experience through administration of payroll, benefits, and HR systems.

• Process biweekly payroll
• Manage benefit enrollments, changes, and annual renewals
• Maintain employee records and system accuracy within Rippling
• Support onboarding and offboarding processes
• Support compliance reporting and required employment documentation
• Assist with employee communications related to benefits and operational policies
• Maintain HR and benefits process documentation

Business Operations and Office Management

Ensure the day-to-day infrastructure of the business operates effectively and efficiently.

• Manage relationships with office, technology, and business service vendors
• Coordinate office operations, facilities needs, and building-related matters
• Track and manage company subscriptions and recurring contracts
• Maintain business licenses, registrations, annual filings, and compliance requirements
• Coordinate equipment, technology, and operational asset management
• Manage vendor renewals and contract administration
• Maintain operational records and business documentation
• Support planning and logistics for company meetings and events
• Ensure operational continuity through process documentation and knowledge management

Process Improvement and Systems Management

Lead initiatives that improve organizational effectiveness and create scalability.

• Identify opportunities to improve operational efficiency
• Document and standardize key business processes
• Maintain operational dashboards and reporting systems
• Support EOS scorecards and company accountability systems
• Recommend process, technology, and workflow improvements
• Partner with leadership to improve organizational systems and effectiveness
• Support implementation and optimization of platforms such as Rippling, QuickBooks, Microsoft 365, Teamwork, and other business applications
• Build processes that allow Mission Advancement to scale while maintaining exceptional employee and client experiences

Required Qualifications

• 5+ years of experience in operations, finance, business administration, or related roles
• Experience managing AP and AR functions
• Exceptional organizational and project management skills
• Ability to manage multiple priorities and deadlines simultaneously
• Strong written and verbal communication skills
• High attention to detail and accuracy
• Strong technology aptitude and system administration experience
• Ability to maintain confidentiality and exercise sound judgment

Preferred Qualifications

• Rippling administration experience
• Benefits administration experience
• QuickBooks Online experience
• Professional services or consulting industry experience
• Experience coordinating outsourced accounting or HR partners
• Experience managing vendor relationships and contracts

Characteristics of Success

Systems Thinker - You naturally create structure, documentation, and repeatable processes.

Highly Organized - You can manage dozens of moving parts without losing sight of details.

Proactive - You anticipate needs and solve problems before they impact the team.

Technology Savvy - You quickly learn and optimize systems that improve efficiency and effectiveness.

Service-Oriented - You enjoy creating positive experiences for coworkers and helping others succeed.

Trusted Professional - You handle sensitive financial and employee information with discretion and integrity.

About Mission Advancement

Since 2007, Mission Advancement has focused on bringing our distinctive, relationship-based fundraising philosophy to human service nonprofits and independent schools. As principal and major gifts specialists, Mission Advancement counsels organizations through developing and increasing capacity for capital campaigns, growing annual operational funding, and creating long-term development strategies.