Senior Stylist

Senior Stylist

ALAA | New York City

Reports to: Boutique Director

Role Overview

An ALAA Senior Stylist is an ambassador of the Maison, in charge of welcoming every guest into the Alaia family. They are a trustworthy advisor to clients and a reliable partner to managers of the store.

Responsibilities

A client relationship owner

• Ensures every client is welcome, well taken care of and takes pride in developing long-term relationships
• Is aware of CRM targets and actively engages in all actions to reach them
• Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles

An omnichannel business partner

• Has at heart to offer excellent customer service and improve individual business performance
• Uses all omnichannel services available to grow omnichannel sales
• Is aware of store and individual SALES and KPIS targets and actively engages in all actions to reach them
• Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO
• Is aware of local trading environment and competitors 'activities

An operations excellence supporter

• Ensures impeccable store environment, BOH and grooming at any time of the day
• Proactively informs SM/ASM of any structural repair needed in store to ensure a luxurious environment at all time
• Implements all guidelines related to store and back of house management and participates in inventories
• Supports after sales clients and follows up to ensure impeccable after sales service
• Complies with established Richemont policies and standards

Qualifications

• At least 5 years of experience in luxury retail
• Previous experience in retail sales and operations
• Excellent interpersonal, communication, and computer skills are required
• Strong attention to detail with the ability to handle multiple tasks simultaneously
• Ability to sit down and stand for extended periods of time
• Able to work open availability including evenings, weekends and holidays
• Ability to lift up to 20lb boxes regularly

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Expected Hourly Range: $28.00 - $34.00

Salary will be determined based on relevant skills and experience.

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