Quality Control

Quality Control

Quality Control will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program and potentially other Department of ED programs.

Job Duties and Responsibilities

• Perform quality control checks on DMCS functions including Loan Intake, Mail Intake, National Payment Center, Back Office and the Correspondence Team.
• Perform quality verification of template usage and data populated.
• Perform administrative functions that support the processing of appeals.
• Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
• Identify correspondence requiring escalation, escalating immediately if warranted.
• Provide assistance with decision notification, which may include any form of correspondence with borrowers.
• Maintain up-to-date knowledge of Federal regulations and policies as they apply to student financial aid.
• Maintain current understanding of the processing procedures.
• Demonstrate and maintain appropriate judgement with confidential information.
• May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need requires.
• Type or generate letters and other documents as necessary.
• Participate in calibration meetings.

Qualifications

Education

• High School diploma or GED required.
• College courses or degree from an accredited college or university preferred.

Experience

• Minimum 3 years of related experience required.

Knowledge, Skills and Abilities

• Accurate data entry skills.
• Proficient in the use of Microsoft Office products.
• Excellent organizational, written and verbal communication skills.
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
• Ability to work as a team member, as well as independently.
• Ability to write using proper grammar, punctuation, sentence structure and pass a written test.
• Must be current on federal student loans or must not be delinquent or in default on federal student loans.
• Must be able to pass a criminal background check, Federal security clearance (through MAXIMUS Federal) required.
• Must reside in the U.S.
• Must be a U.S. Citizen.

As a federal contractor, this position may require security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history and credit, as an example. Some of the most important factors in an investigation are the individual's honesty, candor, and thoroughness in the completion of their security forms. In rare instances, non-U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process.

Working from Home Requirements

To be eligible to work-from-home, you must have:

• Must reside within 50 miles of a Coast Professional, Inc. office.
• High-speed internet connection (FCC defines High-Speed Internet as 25 Mega-Bits per second (Mbps) minimum download speed and 3 Mbps upload speed).
• The ability to physically connect to your high-speed home network with an ethernet cable (network cable). Coast will provide a 5 ft. connection.
• A Mobile Device for DUO Multi-Factor Login. Must be iPhone 7 running IOS 11.1 or higher or Android device running Android 9.2 or greater.
• A quiet, dedicated workspace free of distractions and interruptions.
• Computer equipment is provided. You must have the ability to pick up equipment within 48 hours' notice.

Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices is of equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee will be sitting at a desk and working on a computer for prolonged periods of time.

This job description reflects management's assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.