Branch ACH Operations Specialist

Job Description Job Description About the Role: Join Blue Flame Credit Union as a Branch ACH Operations Specialist, where you will play a vital role in providing exceptional service to our members. This position is perfect for detail-oriented individuals who thrive in a fast-paced environment and are passionate about helping others achieve their financial goals. The successful candidate should possess a working knowledge of Automated Clearing House, ATM and Debit Card processing, and general Accounting. Responsibilities: Responding to all member communications whether in person or via email, phone calls, or Online Banking. Processing EFT/ACH, Mastercard, Bill Pay, Share Drafts, Wire Transfers, Mobile Deposit Capture, Disputes and ATM/Debit Card Requests. Processing Garnishments received from the State. Processing Retiree Insurance files. Oversee daily branch operations to ensure efficiency and compliance with policies. Assist members with account inquiries, transactions, and service requests. Train and mentor branch staff on operational procedures and member service standards. Manage cash handling processes and maintain accurate financial records. Opening and Closing Member Share Accounts and Certificates of Deposit. Troubleshooting issues with online banking, bill pay products, Mastercard, and ATM/Debit Cards. Balancing a Teller Drawer and assisting in balancing the Vault, TCR's, ATM & Coin Machine. Support marketing initiatives to promote financial products and services. Requirements: High school diploma or equivalent; Associate's or Bachelor's degree preferred. 2+ years of experience in banking or credit union operations (preferred but not required). Strong knowledge of financial products, services, and regulations. Excellent communication and interpersonal skills. Proficient in Microsoft Office and banking software systems. Ability to work independently and as part of a team. Detail-oriented with strong analytical and problem-solving skills. Positive attitude and commitment to providing outstanding member service. Credit, Drug Testing and Background Check Required. About Us: Blue Flame Credit Union has been serving our membership for over 70 years, offering personalized financial solutions tailored to our members' needs. Our commitment to exceptional service makes us a trusted partner for our members, while our supportive work environment fosters growth and collaboration among employees.