Courtesy Clerk

## Courtesy ClerkApplylocations: Ankeny #1, 410 N Ankeny Blvd., Ankeny, IAtime type: Part timeposted on: Posted Todayjob requisition id: R236917Additional Considerations (if any):Night & Weekend Shifts Required**-****At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.****Job Description:****Job Title:** Courtesy Clerk**Department:** Grocery**FLSA**: Non-Exempt**General Function**:Provides prompt, efficient and friendly customer service. Packages purchases and assists customers with delivery to their mode of transportation.**Core Competencies*** Partnerships* Growth mindset* Results oriented* Customer focused* Professionalism**Reporting Relations:**Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home, Service ManagersPositions that Report to you: None**Primary Duties and Responsibilities**:* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.* miles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.* Makes an effort to learn customers’ names and to address them by name whenever possible.* Assists customers by: (examples include) + escorting them to the products they’re looking for + securing products that are out of reach + loading or unloading heavy items + making note of and passing along customer suggestions or requests + performing other tasks in every way possible to enhance the shopping experience* Answers the telephone promptly and provides friendly, helpful service to customers who call.* Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.* Packages purchases.* Cleans but not limited to registers, restrooms, break room; backroom, sweeps and mops the floor, and tends to supply needs.* Assists customer in transporting purchases to their mode of transportation.* Helps train new courtesy clerks.* Checks prices on products.* Pulls product forward on shelf.* Brings carts in from parking lot and cart corral.* Cleans can redemption area and empties the recycle bins, where applicable.* Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, and knows location of merchandise in the store and also in the back room.* Maintains supplies on front-end; i.e. paper/plastic sacks, receipt paper, etc.* Maintains strict adherence to department and company guidelines related to personal hygiene and dress.* Adheres to company policies and individual store guidelines.* Reports to work when scheduled and on time.**Secondary Duties and Responsibilities:*** Assists in all departments as requested (within the wage and hour guidelines).* Delivers product to customers (within the wage and hour guidelines).* Shovels, salts, and sands walkways.* Assists in other areas of store as needed.* Performs other job related duties and special projects as required.**Knowledge, Skills, Abilities and Worker Characteristics:*** Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.* Ability to do simple addition and subtraction; copying figures, counting and recording.* Must be able to understand and follow verbal or demonstrated instructions; writes identifying information request supplies orally or in writing, increased contact with people.**Education and Experience:**No education or experience requirements.**Physical Requirements:*** Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.* Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.* Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.**Working Conditions**:This position is exposed to noise, temperature extremes, dampness, dirt, and chemicals/solvents.**Equipment Used to Perform Job:**Tomra (bottle machines), window washing equipment, vacuum cleaner, power washer, brooms, delivery vehicle, phone, fax, copier, two wheeler, pallet jack, box cutter (within wage and hour guidelines).**Contacts:**Has daily contact with the general public and occasional contact with suppliers/vendors.Are you ready to smile, apply today.*Employment is contingent upon the successful completion of a pre employment drug screen.* #J-18808-Ljbffr