Client Engagement Coordinator (Student)

Client Engagement Coordinator (Student)

Springfield, MA

Overview

Salary Range $15.00 - $25.00 Hourly Position Type Student Education Level Not Specified

Description

The Center for Social Justice (CSJ) is looking for a highly motivated individual to provide key administrative and communications support to its legal programs and office operations. The CSJ operates free legal services programs for the community, including the Consumer Debt Initiative and CORI Sealing & Expungement Project, through which students at WNE Law may gain experiential learning opportunities. The CSJ also serves as a hub for public interest activity and innovative, interdisciplinary research and advocacy at WNE Law. The Client Engagement Coordinator will work closely with the CSJ Director, Staff Attorney, law students, volunteers, and clients, exercising sound judgment, maintaining strict confidentiality, and managing multiple priorities in a fast-paced legal and academic setting.

Essential Job Functions

The Client Engagement Coordinator ensures that the CSJ maintains timely and accurate communication with active clients as well as community members who contact our office for assistance. This entails coordinating both ingoing and outgoing communications through multiple channels. The Client Engagement Coordinator communicates professionally, compassionately, and respectfully. Additionally, the Client Engagement Coordinator also ensures that the CSJ is telling its story effectively to target audiences, thereby generating visibility, building community, and maintaining engagement.

Client Engagement

Manage incoming and outgoing communications from CSJ office phone and organizational email.

Conduct client intake, eligibility screening, and referral coordination.

Coordinate appointments, follow-up and reminder communications, and case-related administrative processes.

Accurately log data in client management software.

Assist with processing incoming mail and court intakes.

Maintain referral sheet for legal and social services.

Community Outreach & Social Media

Operate CSJ social media accounts (Instagram, LinkedIn)

Design content for CSJ social media, website, and other external communications (e.g., newsletter).

Assist CSJ Director in coordinating with WNE communications and marketing teams.

Maintain CSJ alumni database and ensure that students, alumni, and stakeholders remain engaged with CSJ social media.

Help advertise CSJ events and services.

Attend events and clinics when possible.

This position is expected to require approximately 1820 hours per week.

Qualifications

Experience providing direct client or customer service, preferably in a nonprofit, legal, healthcare, social services, education, or community-based setting.

Demonstrated understanding of the nature of working with underserved communities.

Effective verbal and written communication skills with a high level of professionalism and care.

Ability to communicate with individuals facing challenging legal circumstances.

Fluency in Spanish is preferred.

Analytical skills, sound judgment, and excellent attention to detail.

Ability to work collaboratively, proactively, and flexibly in a fast-paced legal environment.

Proficiency with Instagram, LinkedIn, Microsoft Office, and Adobe Pro.

Proficiency with Clio, Canva, and/or generative AI is a plus.

Western New England University