General Manager Asst

Key Areas of Responsibility

1. Operational Leadership & Oversight

• Daily Operations: Oversee the day-to-day functions of all hotel departments, including Front Office, Housekeeping, Engineering, ensuring adherence to brand standards and SOPs.
• Quality Assurance: Conduct regular property inspections (A-team walks) to maintain optimal physical condition, cleanliness, and operational readiness.
• Problem Resolution: Serve as the final escalation point for guest and operational issues, resolving complex situations effectively and professionally.

2. Financial & Business Management

• Revenue Management: Work closely with the Sales and Revenue teams to optimize pricing strategies, occupancy rates, and average daily rate (ADR).
• Purchasing & Inventory: Oversee effective inventory control and departmental purchasing to minimize waste and ensure cost-effective operations.

3. Team Management & Development

• Employee Relations: Champion a positive, inclusive, and engaging work environment.
• Training & Mentoring: Identify training needs, facilitate departmental training, and directly mentor department heads (e.g., Front Office Manager, Executive Housekeeper) for career growth and performance improvement.
• Performance Management: Participate in the hiring, on-boarding, performance reviews, and disciplinary processes for management and staff.

4. Guest Experience & Brand Loyalty

• Service Culture: Lead by example to foster a genuine, service-focused culture that drives repeat business and positive reviews.
• Guest Feedback: Monitor and analyze guest feedback platforms (e.g., GSS, TripAdvisor, Medallia) and develop action plans for continuous service improvement.
• Community Relations: Act as a representative of the hotel in the local community and with key business partners as directed by the GM.

Success Metrics (How Performance is Measured)

• Guest Service Scores (GSS/NPS): Achievement of target scores for overall satisfaction and key service attributes.
• Associate Engagement: Positive results on employee satisfaction surveys (e.g., high response rates, positive engagement scores).
• Brand Audit Compliance: Achieving high scores on all internal and external brand/quality assurance inspections.

The well-being of guests is top of mind at Choice-branded hotels. Guests may experience a variety of new, improved cleanliness protocols and products. The Quality Inn® near Monument Health Rapid City Hospital gives you real value for your hard-earned money. Visitors can easily access national landmarks like the Badlands National Park, Crazy Horse Memorial and Mount Rushmore, as well as local attractions like Downtown Rapid City, Main Street Square and Black Hills Gold Factory. Our location in the medical hub of Rapid City allows our guest easy access to Monument Health entities, Black Hills Regional Eye Institute, Black Hills Surgical Hospital, and several medical offices in Rapid City.