Senior Collections Specialist

Senior Collections Specialist

The Collections Specialist will manage an assigned portfolio of client receivables, working closely with internal stakeholders and clients to support timely collection of outstanding balances.

Key Responsibilities:

• Monitor assigned accounts, review aging activity, and conduct consistent follow-up on outstanding receivables.
• Partner with attorneys and internal practice teams to assess individual matters and establish appropriate collection strategies.
• Communicate directly with clients regarding outstanding balances and work to secure timely payment.
• Prepare and provide supporting documentation, account details, and analysis to clients and internal stakeholders as needed.
• Maintain thorough documentation of collection activity, communications, and actions taken on assigned accounts.
• Work with management and practice teams to review the receivables portfolio, discuss collection strategies, and escalate issues when appropriate.
• Research and resolve client deductions, unapplied cash/credits, and other issues affecting outstanding receivables.
• Coordinate with Billing, Finance, and other internal departments on deductions, cash applications, collections, and special projects.
• Perform additional research and account analysis as needed to resolve collection issues and support the overall receivables process.

Qualifications:

• Minimum 3 years of collections experience within a legal or professional services environment.
• Law firm experience and prior interaction with attorneys/partners and clients preferred.
• Experience with Aderant, Elite, and/or e-billing platforms is a plus.
• Bachelor's degree required.
• Ability to independently manage follow-up on assigned accounts with limited supervision.
• Strong attention to detail and accuracy while managing multiple priorities and deadlines.
• Ability to work effectively in a deadline-driven environment and collaborate with internal teams.
• Strong interpersonal, written/verbal communication, and analytical skills.
• Proficiency with Microsoft Word and Excel.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.