Operations Manager

About us

KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America - Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful. Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.

About the role

This position will oversee and direct all operational aspects of Inbound and Outbound activities ensuring customer orders are processed and shipped in an efficient, accurate and timely manner. Managing operational expenses within forecasted budgets to drive positive EBIDTA results is a key component of this position. Will also develop operational action plans based on forecast and changes likely to impact business or functions of the fulfillment center. This position will be expected to develop, grow, and identify talent and bench strength amongst their team. Regular touch-bases with direct reports will be required to ensure communications, directions, and operational changes are understood amongst their team. Professionalism is a must.

Build and maintain an innovative and positive team culture. Create disciplined groups that complement each other. Lead, encourage and facilitate effective communications within the team and among various business partners. Accountable to mentor, support and lead departmental supervisors in all aspects of their role. Provide tools and training to develop supervisor abilities. Provide consistent and timely feedback with focus a focus on development. Oversee the physical workflow for function and department(s). Manage daily operations and work volume throughout all departments. Make decisions and implement changes to improve throughput, while following policies and procedures already in place, to ensure standardization of changes. Ensure coordination in the movement of associates for proper staffing in all areas according to daily workload projections. Determine staffing needs and make recommendations regarding the scheduling of hours to ensure Service Level Agreements are achieved.

Maintain in-depth knowledge of e-commerce systems including Manhattan WMS and Dematic sortation equipment. Provide analytical information coupled with feedback and solutions that will enable the fulfillment center to operate more efficiently and effectively, either by procedures/process improvements or by cost savings.

you'll bring to the role 5+ years' experience in a high-energy, fast-paced, SLA driven environment; e-commerce experience required. Multiple area / shift management experience. Strong Labor Management experience required. Proven track record surpassing departmental and operational KPIs. Proven effectiveness at developing the skills and abilities of Team Members. Excellent time management, organizational skills including prioritizing, scheduling and problem-solving acumen are all critical. Strong written and verbal communication skills required; ability to communicate effectively with multiple levels of business partners. Strong warehouse management system (WMS) knowledge required; Manhattan preferred. Proven proficiency in the Microsoft Office Suite including Microsoft Word, Excel, Outlook, and PowerPoint.

Location: This full-time, exempt position works on-site at our Greencastle, Indiana location.

Benefits at KnitWell Group

• Merchandise discount at our brands: 50% off regular-priced merchandise at Ann Taylor, LOFT, & Lane Bryant (in store and online)
• Support for your individual development plus career mobility within our family of brands
• A culture of giving back - local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities*
• Medical, dental, vision insurance & 401(K) retirement
• Employee Assistance Program (EAP)
• Time off - paid time off & holidays*

*Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.

Equal Employment Opportunity

The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all personnel actions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under federal, state, or local law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.

Location: DC-Greencastle IN-ascena, IN 46135

Position Type: Regular/Full time

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact View email address on click.appcast.io. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.

Fraud Prevention Notice

• It won't cost you money to apply for a job with us. Our brands will never ask for money - that includes a wire transfer or a credit card. There will be no charge for equipment, background checks or other expenses in submitting a job application with us.
• We will never ask for your bank account information as part of the interview process. Your bank account information should only be entered during the onboarding process after you are hired to set up direct deposit of wages.
• Interviews will be conducted in-person or through a secure video call, using a teleconference application that uses email addresses only (not telephone numbers).
• Watch closely for email addresses with misspelled or spoofed company names in communications during the interview process. Examples of suspicious addresses include View email address on click.appcast.io instead of View email address on click.appcast.io, and misspelled company names like View email address on click.appcast.io or View email address on click.appcast.io.
• If you do apply to our Brands through an official job board site rather than using our official website ( report suspicious communication immediately to the site or platform used to submit your job application (such as an official job board site).
• If you have any questions or are not sure if you've applied to our Brands, please reach out to View email address on click.appcast.io to confirm.
• If you believe you may be a victim of a scam, please contact your local law enforcement.