Field Support Specialist II

Job Summary Provides startup, troubleshooting and end‑user training for lighting control systems. Reads lighting and floor plans and interprets specifications to ensure system installations match the plans and meet end‑user expectations. Handles complex jobs and works with internal and external stakeholders to address concerns and drive project completion. Key Responsibilities Performs onsite lighting and control startup, troubleshooting and end‑user training – 55% Provides expert support for both internal and external customers for field applications – 30% Creates and maintains relationships with key stakeholders to provide differentiated service – 10% Provides engineering support and communicates cross‑functionally with other departments – 5% Minimum Experience Required Associate’s Degree or Technical Degree or equivalent 1 to 2 years of relevant technical experience Working general computer skills, including e‑mail, spreadsheet, word processing, and data entry Strong written and oral communication skills Ability to read and interpret plans and specifications Understanding of basic electrical components (relays, drivers, ballasts, etc.) Preferred Requirements 2 to 4 years of relevant experience with problem solving, client‑facing, and technical hands‑on work Understanding of lighting control systems Ideal candidate resides in Florida (travel mainly within Florida, Louisiana, Mississippi, and Central Florida) Remote role with 90% travel from Monday to Friday, allowing weekends at home Travel Requirements 90% travel. Benefits The range for this position is $48,100 to $103,500. Placement within this range may vary depending on applicant’s experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation. Equal Opportunity Employer We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. #J-18808-Ljbffr