IT Support Specialist

Jr. IT ResourceLocation: Williams Companies, 6221 Mile Lane Rd Sayre, PAReports to: Chief Technology OfficerStarting rate is $23/hour, increases based on experienceEssential Duties and ResponsibilitiesResponsible for resolving routine to complex information system issues relating to all technology including workstations, software applications, printers, network, servers, LAN connectivity, wireless networkingTake action and ownership to solve problems in response to queries and support tickets raised by business users Ask questions to determine nature of problemRun diagnostic programs to resolve problemsWalk customer through problem-solving processRespond to queries either in person, email, messaging apps or over the phoneInstall, modify, and repair computer hardware and softwareSetup and install computers and peripherals (camera, printers, docks, scanners etc) for users and train new usersEvaluate and propose technology improvements under the direction of IT managerMaintain and be responsible for hardware onsite to plan refresh cycles and propose budgetWrite training manuals, document new processes and proceduresRun diagnostic programs to resolve problemsPerform other tasks assigned by IT managerEssential SkillsClear, professional, and friendly telephone/communication skillsAbility to work well individually, as well as in a team environment.Ability to communicate effectively with all team members and clients.Strong organizational skills: ability to multitask and prioritize in a fast-paced environment.Demonstrates analytical and problem-solving skillsQualifications and RequirementsBackground in technology with experience in supporting Windows OS, hardware and software, printers, MS Office, and LAN/WAN issues.Experience troubleshooting hardware and network problems.Understanding of basic networking principles.General technology troubleshooting skills.Network troubleshooting background or understanding of network technology or telephonyPOS system understanding.Must have a valid driver's license and ability to travel to store locations as required in PA and NY.Represent yourself and team Dandy positively and respectfully.Standing or walking around premises for extended periods of time.Requires frequent bending and reaching.Requires lifting 10-20 pounds of weight frequently and lifts or maneuvers up to 50 pounds of weight on occasion.